Brought my week old new to me car in for service. Not happy with the results of bringing my car in for my first oil change to get a scratch on my quarter panel. Pretty disappointed. This is why I stay away from stealerships. Today proved my case and makes me want to steer clear of stealerships to bring my car in for service. I have no problem paying for services but returning my vehicle with scratches that I did not do is not ok. Then looking at me crazy about a scratch is absurd. The car is 68k car and they treat it like a cheap beater hyundai. These Genesis are high end and shows that they do not respect the cars they equipped. First impressions are everything, They need their techs to follow standard operating procedures and use fender covers during service to prevent scratching up any car. Clearly this did not happen. This situation is totally unacceptable especially for the tier of cars they carry. Only reason why they will be fixing the scratch they produced on my car because I took a detailed 4k pictures/video walk around at drop off before they took my car in. Doing this helped me prove my case, they looked at me like I was crazy over a scratch on my new car. There is/was no initial walk around with customers and service reps before service. This is why you should always protect yourself from shady dealerships and record everything as I did. Lets see how this unfolds as I bring my car into a body shop Monday. I have a feeling this will be an on going battle which I have no problems lawyering up. I have enough evidence to prove my case. This is such a disappointment because I like the car but hate the crappy service these cars get.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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