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Genesis Of Fayetteville

Puntuación Promedio
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(11 Reseñas)
100
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
1
Total de ReScores
2.0
Promedio de ReScores
100
Puntuación Neta de Promotores ®

Detalles del Negocio

Contacto
(479) 750-4997
Horarios de Negocio No Proveídos

Horario del Negocio

* No Se Proporcionó Zona Horaria
1919 W Foxglove Drive Fayetteville, AR 72704
Reseñas de Departamento de ventas'
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(11 Reseñas)

BP
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Brandon P.
Collierville, TN
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
EXCELLENCE
The genesis of Fayetteville made me feel like family… Feel like I just got the best treatment
RICHARD J M. de Genesis Of Fayetteville respondió el 02/09/2022 06:45 AM

We thank you so much for taking our survey.  I know Kevin and the entire sales team thanks you for and appreciates your kind words and 5 Star review.  We thank you for the opportunity to serve you and thank you for your business.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

MH
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Michael H.
Bentonville, AR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/12/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
The best dealership
Crain Genesis/Hyundai Fayetteville is the best dealership I have ever worked with. The staff and leadership have raised the satisfaction bar.
RICHARD J M. de Genesis Of Fayetteville respondió el 12/07/2021 07:21 AM

Thank you so much for taking the time to take our survey.  Sorry for the delayed response but the survey just came through to our system.  I know Jim and the entire sales team appreciates and thanks you for your kind words and 5 Star review.  Thank you for the opportunity to serve you and thank you for your business.
Enjoy your new Gv 70.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Empleados con los que trabajó

MC
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Mary C.
Muldrow, OK
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/06/2021
cliente verificadoCliente Verificado
Categoría: Sales
Great experience!
The staff and service received at Genesis and Hyundai of Fayetteville are always top notch! Looking forward to my next purchase!!
Recomendado
RICHARD J M. de Genesis Of Fayetteville respondió el 05/07/2021 08:35 AM

Mary sorry I missed you.  We appreciate and thank you for the 5 Star review.  I know Kevin and the entire sales team appreciates your business.  Let us know if you need anything. 
Again thank you.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

SC
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Stacy C.
Prairie Grove, AR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2021
cliente verificadoCliente Verificado
Categoría: Sales
Amazing buying experience and vehicle knowledge.
Easy to apply for financing and very easy to completely understand all the paperwork. The "after the sale" phone call was unexpected, but so great to know they really wanted to make sure everything was great!
Recomendado
RICHARD J M. de Genesis Of Fayetteville respondió el 03/03/2021 11:53 AM

Thank you so much for taking the time to take our survey.  I know Jim and the entire sales team appreciates your kind words and 5 Star review.  We thank you for the opportunity to serve you and thank you for your business.
Enjoy your new Genesis.

Best regards,


Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Empleados con los que trabajó

RT
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Robert T.
Fayetteville, AR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2021
cliente verificadoCliente Verificado
Categoría: Sales
Really worked with us to be able to buy our new car
Overall very positive experience
Recomendado
RICHARD J M. de Genesis Of Fayetteville respondió el 02/04/2021 10:34 AM

Thank you so much for taking the time to take our survey.  We appreciate your 5 Star review and thank you for your kind words.  Thank you for the opportunity to serve you and thank you for your business.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Empleados con los que trabajó

RH
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Robert H.
Garfield, AR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/27/2021
cliente verificadoCliente Verificado
Categoría: Sales
Great Selection
Great selection of beautiful cars.
I love my GV80.
Great experience.
Recomendado
RICHARD J M. de Genesis Of Fayetteville respondió el 01/28/2021 02:53 PM

Thank you for you and your wifes recent purchase Robert!! It was a pleasure earning your business and we certainly appreciate the nice review.  We know you two had many options to choice from and we are proud you choose us to do business with.  Like I told you the day you were here if you need any assistance with your service needs please contact me personally.  Thanks again!!

Tim Butler
General Manager
479-695-5800
Crain Genesis of Fayetteville
Empleados con los que trabajó

RG
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Richard G.
Rogers, AR
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/24/2021
cliente verificadoCliente Verificado
Categoría: Sales
Quota oriented rather than customer oriented.
Fortunately this is my last vehicle purchase .I'm 87. The Genesis G-80 sells itself...this is my second one and Hyundai nailed it with their design and amenities. Head and shoulders above comparable models of other brands. It is the dealership sales methods I found distasteful and experienced my self inflicted wounds after verbally agreeing/signing. My error, but also avoidable if I had insisted a clear review of the figures. It should not happen and did not happen when I bought my 2017 G-80 in Gulfport, La. at the Allen dealership. They were up front and there was no misunderstanding of figures. It was my screw-up. I have read and understand the Terms of Service in this survey and have retained the paperwork substantiating my aforesaid in purchasing my G-80 and have offered to send them to Hyundai. I await and look forward to their response as to whom it should be sent.
No Recomendado
RICHARD J M. de Genesis Of Fayetteville respondió el 01/27/2021 02:23 PM

First of all we would sincerely like to thank you for your recent purchase.  You have excellent taste in automobiles Richard.  Secondly we would certainly like to aplogize for any price misunderstanding.  It was our understanding that even though price was discussed up front, we still renegotiated before delivery due to good customer service.
Our General Manager has tried to reach out to you by phone to try and resolve any grivence you might have.  We try our best at complete customer satisfaction, however if we fall short we certainly try and make it right.  
Please reconsider the score you gave us and rescore us a 5 star.  We will do our best to make your ownership experience as excellent as the Genesis you purchased.

Thank you again Richard!

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Empleados con los que trabajó

RS
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Robert S.
Rogers, AR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2020
cliente verificadoCliente Verificado
Categoría: Sales
Personable
No pressure
Recomendado

MW
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Margaret W.
Gravette, AR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/21/2020
cliente verificadoCliente Verificado
Categoría: Sales
Great people to deal with
Great sale and in and out in about 2 hours
Recomendado

BH
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Benita H.
Tulsa, OK
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/25/2020
cliente verificadoCliente Verificado
Categoría: Sales
Great car bad experience
Great car it's amazing. But a car brand bee shouldn't be sold with dings and interior stratches!
Recomendado
ROCKY L T. de Genesis Of Fayetteville respondió el 02/26/2020 08:23 AM

I apologize for the scratches.  Feel free to call your sales representative and he can help you schedule a time to address the issues with the paint. You can also call our Customer Relations Manager, Rick Mcgaugh at 479-695-5807. 
Rreegards,


HS
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Harley S.
Fort Smith, AR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2019
cliente verificadoCliente Verificado
Categoría: Sales
Satisfied Customer
I couldn't have asked for a better and more pleasant buying experience.
Recomendado
Empleados con los que trabajó
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Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.