Absolutely terrible experience. Headlight had condensation and was covered by warranty. We inquired about the second side as it was starting to do the same thing. We were told it wasn’t. When the second side did the exact same thing and we took it back. We were indeed it did need to be replaced but now the warranty was expired. Yet we were charged a diagnostic fee when we already knew the issue. Our credit card was charged without our consent. We escalated the issue to Genesis itself and were told sorry but Fairfield won’t honor the warranty and good luck. The lack of pride in their product and the lack of customer service has turned me off of Genesis. I feel everyone needs to know the type of business they run at Fairfield Genesis. Run don’t walk as fast as you can as far away as you can.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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