Work done & pick up of vehicle was good overall. However, the drop off: I dropped off my car, then waited 15 minutes without being acknowledged, then found an employee who told me the service advisors were in a meeting which no one told me about. I finally left and went home. My advisor called me, said the car would be ready in a couple hours without even acknowledging the meeting. Weird. In the waiting area there two ceiling panels missing with water dripping onto the floor. Overall not exactly a "class act".
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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