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4.4

(19 Reseñas)

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radu t.

Schaumburg, IL

12/31/2024

Categoría: Sales

Disappointed

I’m disappointed with how things turned out regarding my 2025 GV70 2.5 purchase. The experience started with a car that was supposedly on the truck and would be delivered the same day. However, I was later informed that it was no longer available, and they offered me a different one. I specifically asked if it had the same configuration, and they assured me it did—just a different color.

Then, the situation shifted again to a third car, which they claimed was available immediately. Trusting their assurances, I agreed, but this turned out to be a big mistake. The final car had an MSRP that was $2,000 less than the original one. Whether this was intentional or not, only they know.

For a brand that aims to compete with top luxury cars, this experience felt far from premium—it was more like buying a Hyundai.

King D.

South Bend, IN

07/17/2024

Categoría: Sales

Avoid this dealship

Good customer service when you are looking to purchase after they get your money poor customer service. I bought my car in April and still need my title paperwork. My 90-day tag has expired and the dealership does not care. They will not call you back to give you updates and get upset when you call them daily because I am paying for a car I cannot drive. They ignored my phone call, and then I called back on another number, and they answered. Please don't take the chance on this dealership if you have options to avoid at all costs.

Christine B.

Elgin, IL

06/05/2024

Categoría: Sales

Worst dealership. Do not go here!

The worst service manager Ida and worst dealership I have ever dealt with. I have had issues with my Genesis since December and taken it in two times now and both times they tell me nothing is wrong with it. Well it has been hesitant to start on multiple occasions and I feel a new car shouldn’t have this issue. They can’t figure it out and have been nothing but rude trying to help resolve the problem. After two attempts with the car being in the shop I decided to take it out and filed a complaint with customer care and they will be dealing with the issue now. I will be taking the car elsewhere to figure the problem out. No one should ever go deal with the people who work at this dealership.

andrea F.

Elgin, IL

05/25/2024

Categoría: Sales

2025 VG 70 genesis suv

I actually had a VG 70 2022
Was looking to buy a newer VG70
My husband and I walked in and I seen
The VG70 2025 suv
AJ held the car for me
The show room was clean and spotless
AJ who sold me my 2025 VG70 suv
He never pressured to buy
He asked what I wanted in my car and it was done
I love my new car thank you all

John Q.

North Barrington, IL

2021 Genesis Gv80

09/16/2021

Cliente Verificado

Categoría: Sales

Excellent experience

Overall I was extremely impressed. While inventory is low we did not feel pressured.

JENNIFER T., Customer Relations Manager de Genesis Of Elgin respondió el 09/17/2021 10:14 AM

John,

Congratulations on the purchase of your new Genesis! Thank you for taking the time to fill out the survey and for your 5 star review! We appreciate your business and we look forward to having you back for service.

Jenni Tuton
Customer Relations Manager
Elgin Hyundai
847-628-2845

Arpad F.

Palatine, IL

2022 Genesis Gv70

09/02/2021

Cliente Verificado

Categoría: Sales

Good ?

Nice work ?

JENNIFER T., Customer Relations Manager de Genesis Of Elgin respondió el 09/07/2021 10:01 AM

Arpad,

Congratulations on the purchase of your new Genesis! Thank you for taking the time to fill out the survey and for your 5 star review! We appreciate your business and we look forward to having you back for service.

Jenni Tuton
Customer Relations Manager
Elgin Hyundai
847-628-2845

Antoinette L.

Chicago, IL

2022 Genesis Gv70

ReScore Reseña™

08/31/2021

Cliente Verificado

Categoría: Sales

Great Service

Genesis of Elgin provided a welcoming environment from the beginning to end I contacted them via phone with my specifications of what I was looking for and when I came in to view the vehicles, my sales person David got straight to the point and was very helpful he didn’t waste my time. He was there to assist and helped wherever he could I truly enjoyed my experience

Reseña Original

08/28/2021

Categoría: Sales

My experience

JENNIFER T., Customer Relations Manager de Genesis Of Elgin respondió el 08/30/2021 07:10 AM

Antoinette,

Congratulations on the purchase of your new Genesis! Thank you for taking the time to fill out the survey and for your review. I would like to take a few moments of your time to learn about your experience with our dealership and your sales associate to see what areas you suggest we improve upon and see if there is a way that we can earn a 5 star review for your sales person. We appreciate your business and I look forward to hearing back from you!

Jenni Tuton
Customer Relations Manager
Elgin Hyundai
847-628-2845

Lisa J.

Bartlett, IL

2021 Genesis Gv80

08/10/2021

Cliente Verificado

Categoría: Sales

Great service

Easiest car buying experience I have ever had! David K was amazing!

Aarohan M.

Chicago, IL

05/16/2021

Very Rude Manager Jimmy

I came with a friend in for a 2018 Hyundai Genesis G80 Ultimate. The salesperson Steven was friendly and happy to work with us for a good deal. He presented a payment plan. However, the Internet price and extra costs amounted to more than I was pleased with—close to the MSRP Price. Some were outrageous such as D&H $500, government $300, AIP $2999, License & Doc $369 and others fees. He subtracted off the coverage and doc & license, but couldn’t budge with the D&H fee which I don’t know exactly what is for besides paying for the car to sit in the lot.

We did a walk around once more and showed him defects of the vehicle and gave him a fair price.

With hopes on making a great deal, I was disappointed when the manager Jimmy took over and compared other G80’s that weren’t comparable at all (those had a much lower mileage). He rudely refused our offer especially when the car had significant rash burns on all four wheels, 60k miles, a car accident, extensive cosmetic scratches all over, and tires needed to be replaced, expiring warranty and tire in the trunk was missing. He got so angry when we mentioned the damages on the car and told us, “This isn’t the place for you!”.

His refused to negotiate and quickly disregarded all of these factors that comparable vehicles didn’t have. Extremely rude and I would not go back to this dealership if you just want to pay sticker price and pretend nothing is wrong with the car.

Advice for Genesis: Separate Hyundai and Genesis dealerships, or train your employees how to behave.

No Recomendado

Horace G.

Bartlett, IL

01/31/2021

Nice and Friendly Staff

Always a pleasure to work with Steve Johnson (Sales). He’s personable and understands my position without trying to oversell and being pushy. I highly recommend working with Steve if you are looking to purchase/lease a vehicle.

Recomendado

Horace G.

Bartlett, IL

2021 Genesis Gv80

01/06/2021

Cliente Verificado

Categoría: Sales

Nice, friendly and helpful staff

Always a pleasure to work with Steve Johnson (Sales). He understands my requests without any nonsense nor wasting my time. I highly recommend working with him on your future car purchase.

Recomendado

JENNIFER T., Customer Relations Manager de Genesis Of Elgin respondió el 01/12/2021 10:57 AM

Horace,

Thank you for taking the time to fill out our survey and thank you for having a conversation with us. I am sending you the rescore survey. If you need anything else please contact me on my direct line or using the email below. Congrats on the purchase of your new Genesis and we look forward to seeing you back for service!

Jenni Tuton
Customer Relations Manager
Elgin Hyundai
847-628-2845

JENNIFER T., Customer Relations Manager de Genesis Of Elgin respondió el 01/12/2021 10:58 AM

Jenni Tuton
Customer Relations Manager
Elgin Hyundai
847-628-2845

Lauren K.

Homewood, IL

2019 Genesis G70

05/14/2020

Cliente Verificado

Categoría: Sales

Highly recommend

Wow, I didn't think I could have a good experience at a car dealership, but Elgin Hyundai made it possible. After the insulting experience I had at Gurnee Hyundai, I decided to try Elgin Hyundai and I'm glad I did. Lou was exceptional all around. He made me feel welcome and went above and beyond to get me my brand new Genesis G70. Nick in finance was also a pleasure to work with. The people here really treat you like family. I live about an hour away from this dealership, but the drive is more than worth it. I would purchase another vehicle from them in a heartbeat. If you're looking for a good, honest dealership (there aren't many around anymore) definitely check out the Hyundai in Elgin, you won't be disappointed!

Recomendado

Vasilios D.

Arlington Heights, IL

2020 Genesis G80

03/18/2020

Cliente Verificado

Categoría: Sales

Very well run dealership

Staff and management are great

Recomendado

Craig B.

Huntley, IL

2019 Genesis G70

12/12/2019

Cliente Verificado

Categoría: Sales

Aplus

Awesome experience.

Recomendado

Herbert L.

Hanover Park, IL

2019 Genesis G90

11/11/2019

Cliente Verificado

Categoría: Sales

Very little time at dealership

All of the conversations was had from my home, all paperwork was prepared and all I needed to do was to come in and sign and drive. This is how this should be done.

Recomendado

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Genesis Of Elgin

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Genesis Of Elgin

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