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Genesis Of Downers Grove

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(42 Reseñas)
91
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
Reseña Original
Calificación general 3.1/5Calificación general 3.1/5Calificación general 3.1/5Calificación general 3.1/5Calificación general 3.1/5
7
Total de ReScores
4.7
Promedio de ReScores
91
Puntuación Neta de Promotores ®

Detalles del Negocio

Contacto
(630) 964-9500
Horarios de Negocio No Proveídos

Horario del Negocio

* No Se Proporcionó Zona Horaria
1866 Ogden Avenue Downers Grove, IL 60515
Reseñas de Departamento de ventas'
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(42 Reseñas)

JO
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Josh O.
Deerfield, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/21/2022
10
Categoría: Sales
Efficient and honest
They have to be an exception to the usual car dealer experience. Not too much pressure. Efficient communication and delivery of the car was a painless appointment. Kiwon and Gary are a good team - highly recommend!

MJ
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Mike J.
Aurora, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2022
10
Categoría: Sales
Everything was perfect!
My experience with Pugi was great.
It was a pleasure dealing with Alexis and Michael Park, both were very professional and helpful. I really appreciate what they did for me.
I will definitely recommend them both!

MN
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Maria N.
Palos Park, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/05/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Excellent
Very honest people

BS
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Bogdan S.
Niles, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/18/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Alexis was superb. From start negotition to car delivery to my house super pleasant eperience. Thank you.
Highly recommended Dealership. Thank you. Bogdan.

BK
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Bobbie K.
Willowbrook, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2021
cliente verificadoCliente Verificado
9
Categoría: Sales
Amazing car!
Downers Grove dealership made car buying easy. Very friendly and helpful staff. I did a test drive and fell in love with the car. I would highly recommend the Genesis car and Downers Grove dealership.

AP
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Alan P.
Marshall, WI
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/30/2021
10
Categoría: Sales
Great experience
Edwin was great to work with and highly recommended.

AP
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Alan P.
Marshall, WI
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/30/2021
cliente verificadoCliente Verificado
Categoría: Sales

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
10/29/2021
10
Categoría: Sales
Great experience
Highly recommend Edwin for all your sales needs.
DAVID J N., GSM de Genesis Of Downers Grove respondió el 10/30/2021 08:45 AM

Thank you so much for your valuable feedback! 

David Novak

General Sales Manager

Pugi Genesis

630-964-9500 Ext 317

ES
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Elgin S.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Great dealership in Downers Grove Bob was the best
Great place Bob was superb

GB
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Gregory B.
Glencoe, IL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/13/2021
cliente verificadoCliente Verificado
1
Categoría: Sales
Bad experience
The overall service was bad. I put down a deposit that was not credited to the purchase nor refunded to my credit card. I called several times after purchase and was promised a call back that never happened.
DAVID J N., GSM de Genesis Of Downers Grove respondió el 10/16/2021 07:41 AM

Thank you so much for the valuable feedback and please accept my apoligies for the terrible service you received on purchasing your GV70. I know that things were terribly chaotic with our construction going on. We truly value your business and will strive to earn a perfect 5 star rating. Both Kiwon Kim and myself are available for any needs that you may have and I invite you to stop by at your convenience for any vehicle/programming questions that you may have. I would love an opportunity to meet you and begin to earn your trust in us!

Regards,

David Novak

General Sales Manager

Genesis Of Downers Grove

630-964-9500 

NT
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Nicole T.
Bourbonnais, IL
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/16/2021
cliente verificadoCliente Verificado
Categoría: Sales
Great car!
I am so excited about the vehicle I purchased from this dealership! I went to test drive one vehicle but the store manager listened to what I wanted and found the perfect match for me! The sales rep assigned to me was extremely knowledgeable about the brand’s features and was very friendly. Overall the transaction went smoothly and they were patient with my questions. The follow-up after for items sold to me and others inquired about were lacking. For the $70k spent I expect more of a concierge feel like I got at the other luxury car dealerships I’ve dealt with. Even the coffee/beverage bar was subpar.
Recomendado

KM
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Kenning M.
Batavia, IL
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2021
cliente verificadoCliente Verificado
Categoría: Sales
Feel better
They got it done
Recomendado

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/13/2021
Categoría: Sales
It took four hours to complete the sale!
When you sell a Genesis you need a Genesis trained sales person to handle the sale.
Recomendado
DAVID J N., GSM de Genesis Of Downers Grove respondió el 07/14/2021 10:12 AM

Thank you so much for your valuable feedback! We truly apreciate this important information. I would like to invite you in at your conveneince to do a re connect visit with our Genesis Salesperson to address any questions/concerns you may have on the new vehicle. I know Ron has spoken with you as well. Please let me know if I can assist in any way in the future.

Regards,

David Novak

General Sales Manager

Genesis Of Downers Grove

630-964-9500 Ext 346

TC
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Teresa C.
Merrillville, IN
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/08/2021
cliente verificadoCliente Verificado
Categoría: Sales
Pete is the guy, excellent customer service
Pete provided me with excellent customer service over the phone and in person. My Gv80 was delayed he provided me with many updates on my new vehicle. I left several items in my trade in, he shipped those items out to me the next day. Pete took his time and went over very important details and how set several features. The process was about an hr, excellent customer service. Thanks Pete
Recomendado

MS
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Mufid S.
Oak Lawn, IL
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/07/2021
cliente verificadoCliente Verificado
Categoría: Sales
Recomendado

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/06/2021
Categoría: Sales
good guys
good experience
Recomendado
DAVID J N., GSM de Genesis Of Downers Grove respondió el 07/07/2021 10:46 AM

Thank you so much for your valuable feedback! I know that Kiwon has already spoken with you about resolving your concerns but please don'h hesitate to contact me directly.

Regards

David Novak

General Sales Manager

Pugi Genesis

630-964-9500 Ext 346
KIWON K. de Genesis Of Downers Grove respondió el 07/07/2021 10:46 AM

Good Evening,

We want to thank you for taking time out of your day to speak with our team.  Ultimately, we want to make sure that you are 100% satisified with your new GV80 and as well as Genesis of Downers Grove.  

I hope that we continue this relationship and please do not hesitate to reach out to us with any questions that you may have!

Thank you for choosing Genesis of Downers Grove!


JF
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John F.
Naples, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/03/2021
cliente verificadoCliente Verificado
Categoría: Sales
Ok but not the experience of a luxury brand
I liked my sales person but the rest was unimpressive compared to other luxury brands I have purchased BMW, Mercedes, and Lexus
No Recomendado
DAVID J N., GSM de Genesis Of Downers Grove respondió el 06/07/2021 07:22 AM

Thank you for your valuable feedback! I will absolutely use this information to better train our staff and will strive to make the rest of your ownership experience up to your expectations. Please don't hesitate to contact me directly by phone or email with anything you may need.

Regards,

David Novak

General Sales Manager

Pugi Hyundai
Genesis of Downers Grove

630-964-9500 Ext 346

DH
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Dale H.
Orland Park, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/01/2021
cliente verificadoCliente Verificado
Categoría: Sales
Excellent service!!
We received excellent service from everyone we met. We will return for our next purchase.
Recomendado

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Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.