I brought my vehicle to Genesis of Cumming Service Department for what was supposed to be a one-week repair. It stretched into two weeks. While the car was under their care, the windshield was broken. Their own check-in video clearly shows no damage when I dropped it off.
I spoke with service manager Andy, who said he would review the situation and call me back. He never did. I called and texted him two more times with no response at all.
I then asked to speak with the service director. I was told he was out but would return my call within 48 hours. That was eight days ago. Still nothing.
Zero accountability, zero communication, and damage that happened on their watch. Completely unacceptable.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
I spoke with service manager Andy, who said he would review the situation and call me back. He never did. I called and texted him two more times with no response at all.
I then asked to speak with the service director. I was told he was out but would return my call within 48 hours. That was eight days ago. Still nothing.
Zero accountability, zero communication, and damage that happened on their watch. Completely unacceptable.