It’s not possible to schedule a loaner car for service because McKenzie never calls back, ever. Neither does the service manager, GM, advisors or Genesis Experience Manager. No one can help, no matter how many times I try. The only option at this point is to sit and wait hours at the next visit.
Daniel Duni, and the technician I worked with previously, provided a positive experience, but now Daniel is gone and I’m sad. He was able to get me a loaner car, so he must have been magical.
The G70 is great, but Genesis service is lacking. I would not buy another Genesis, nor recommend the brand, or service to anyone. Although the closer Genesis dealer on Independence Blvd. is equally frustrating. I wish I could leave a better review.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Daniel Duni, and the technician I worked with previously, provided a positive experience, but now Daniel is gone and I’m sad. He was able to get me a loaner car, so he must have been magical.
The G70 is great, but Genesis service is lacking. I would not buy another Genesis, nor recommend the brand, or service to anyone. Although the closer Genesis dealer on Independence Blvd. is equally frustrating. I wish I could leave a better review.