Not happy to be charged upfront for headlamp and labor to just order headlamp without further information
Routine maintenance was done well. Not good customer service for a luxury brand to charge upfront for parts and labor that have not been done. When I called 3 weeks later, there is no information as to when the headlamp will be in or when it can be replaced.
Cesar M., Service Director de Genesis Of Central Florida respondió el 01/10/2022 04:49 AM
Thank you for taking the time to fill out our survey, we apologize we did not meet your expectations. We value and appreciate you as a customer and hope that on your next visit we can meet your expectations.
Cesar Marquez Service Director
HYUNDAI OF CENTRAL FLORIDA 17325 East Highway 50 Clermont, FL 34711 407-554-7900 cmarquez@hyundaicfl.com
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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