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Verl B.

Vista, CA

2022 Genesis Gv70

02/21/2022

Cliente Verificado

Categoría: Service

Five weeks wait for a service appointment. The service waiting area was a real dump.

When I purchased my Genesis I expected luxury service. I was shocked at the dingy waiting area. I have to contact Genesis to get our sales person to return our calls for promised training.

JAMEY W. de Genesis Of Carlsbad respondió el 02/23/2022 09:18 AM

Dear Verl,

Thank you for purchasing and servicing your vehicle at Genesis of Carlsbad and for providing us with your feedback. I want extend my sincere apologies for the poor experience you had while in our waiting area. We are taking corrective actions for improvements. We recently made some changes with our service staff since your visit and have begun a remodel as you witnessed with the bathroom situation. We are attempting to remedy that situation quickly with our contractor. Our goal is to have you 100% satisfied with your vehicle and our service. I would like to provide you with a complimentary full vehicle detail to be used any time in the future for any inconvenience we may have caused you. I will be in contact with you soon.

Sincerely,

Jamey Watson
General Manager

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