Gene Messer Hyundai is your one stop shop for all your vehicle needs! Located in Lubbock, TX, we happily serve customers from Wolfforth, Levelland, and Slaton as well! Call us or stop by today. Gene Messer Hyundai is your one stop shop for all your vehicle needs! Located in Lubbock, TX, we happily serve customers from Wolfforth, Levelland, and Slaton as well! Call us or stop by today.
Thank you for making us aware of your recent experience with Gene Hyundai. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns. Our Service Manager, will be following up with you in the next few days to discuss this situation with you.
Mike PurserThank you for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance
Mike Purser
On July 1, 2024, I test drove a truck with VIN 1GCGTEEN9K1163556. The salesman, Chris Mendez, dismissed a concerning noise as "off-road tires," which was misleading. After some negotiation, I agreed to a deal, only to find out on July 8 that the price had increased by $5,000. Despite my objections, the dealership refused to honor the original price.
Brenden Cimino, the manager, admitted the price should have been honored and later offered a lower price. However, upon independent inspection, the truck had severe issues including leaking springs, axle problems, and more--issues that were not disclosed by the dealership.
Chris and the dealership failed to inform me about these problems or the prior repairs. They seemed to intentionally hide these defects to maximize their profit. When confronted, they offered no resolution and suggested I either accept the truck as-is or walk away.
Gene Messer Hyundai's deceptive practices are unacceptable. I will be reporting them to the Texas DMV, the BBB, and our local congressman. It's disheartening to know that such a scandalous business operates in our community. I suggest avoiding this business entirely!
The very same truck I was trying to by that needs thousands of dollars of repairs is sitting on their lot for sale. And according to Cars.com, the sale price is lower than it’s ever been.