Over the years, I've taken my cars to Garcia Infiniti for service because they're supposed to represent the brand and be a team of professionals and experts. So when the engine in my M56 misfired and they recommended the spark plugs followed by a $5k engine repair, I approved, because I was given no reason by the service department to think that following a $5k repair, my engine would still have serious problems. Well following the repair, it would turn out my engine did have serious problems and needed to be replaced. When I talked to the service manager, he assured me these types of things happen sometimes. They go in to repair the engine and other internal problems arise, especially with cars over 100k miles. Since it appeared he was well aware this outcome was a possibility, I asked him why I wasn't informed of this before the repair. From there, he appeared to talk around in circles and not directly answer my question.
Since he couldn't answer my simple question face to face, I have a few questions for Garcia Infiniti here in this review:
Is Garcia Infiniti a team of experts or not?
If you're not experts then why don't you inform your clients and customers of this before any deals are made?
If you are indeed experts then how do you not at all mention in any way that $5k could be spent to repair an engine only for it to still have serious problems and need to be replaced?
Again, are you the experts or not?
Did you have no idea this was a possibility? Rhetorical question because the service manager knew.
Now back to the question of why I wasn't informed this was a possible outcome before the repair?
Did you see a guy lose his transportation which often leads to desperation and decide to exploit him?
While people are struggling in this economy, contrasted by the booming car business, did you want the $5k so bad you were willing to say and omit whatever information was necessary to get it?
Why was I then treated like my business wasn't valued and I was looking for a handout when I asked the sales and service managers to right this wrong before I purchase a new car from Garcia Infiniti?
Why was I told "That's not the way the world works." by the sales manager when I suggested the dealership absorb some of (or all of) the service bill as I sat across from him while about to buy a new car from the dealership? Is that the expertise Garcia Infiniti prides itself on, reminding its clients of the way the world does and doesn’t work?
Are the sales and service managers representatives of just Garcia Infiniti or the whole Garcia group? Also, do they represent all of Infiniti?
Until it's proven those managers speak for themselves and don't represent the larger organizations, those organizations will never get business from me again. From my experience, they’re willing to withhold information from clients for gain. I'll be contacting every consumer protection agency and law group necessary until this is fixed and more people can't be taken advantage of in this way by Garcia Infiniti or its affiliates.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Since he couldn't answer my simple question face to face, I have a few questions for Garcia Infiniti here in this review:
Is Garcia Infiniti a team of experts or not?
If you're not experts then why don't you inform your clients and customers of this before any deals are made?
If you are indeed experts then how do you not at all mention in any way that $5k could be spent to repair an engine only for it to still have serious problems and need to be replaced?
Again, are you the experts or not?
Did you have no idea this was a possibility? Rhetorical question because the service manager knew.
Now back to the question of why I wasn't informed this was a possible outcome before the repair?
Did you see a guy lose his transportation which often leads to desperation and decide to exploit him?
While people are struggling in this economy, contrasted by the booming car business, did you want the $5k so bad you were willing to say and omit whatever information was necessary to get it?
Why was I then treated like my business wasn't valued and I was looking for a handout when I asked the sales and service managers to right this wrong before I purchase a new car from Garcia Infiniti?
Why was I told "That's not the way the world works." by the sales manager when I suggested the dealership absorb some of (or all of) the service bill as I sat across from him while about to buy a new car from the dealership? Is that the expertise Garcia Infiniti prides itself on, reminding its clients of the way the world does and doesn’t work?
Are the sales and service managers representatives of just Garcia Infiniti or the whole Garcia group? Also, do they represent all of Infiniti?
Until it's proven those managers speak for themselves and don't represent the larger organizations, those organizations will never get business from me again. From my experience, they’re willing to withhold information from clients for gain. I'll be contacting every consumer protection agency and law group necessary until this is fixed and more people can't be taken advantage of in this way by Garcia Infiniti or its affiliates.