My name is Erick Guzman. After a rear end collision, I took my car to G&C Auto Body, Santa Rosa. Big mistake. This company wasted my valuable time and failed to repair my vehicle.
At first, all seemed fine. The auto shop processed my insurance paperwork and reinstalled my bumper. I was relieved thinking my car ordeal was over, But a few days later, a G&C Auto Body, Santa Rosa employee called claiming they installed an incorrect part. This employee asked me over the phone to drop off the car so they could correct their mistake.
I wondered how could the mechanics at G&C Auto Body, Santa Rosa be so careless? I wondered if perhaps the employees at the office were trying to scam me. I asked for an email verifying the situation and appointment but I received no response.
I decided to check my bumper carefully and noticed the bumper was loosely unaligned. So I called the shop, explained my problem, and set an appointment. At the shop, employee Mariselda Delgado smugly declares that my car was damaged after the repair and that I must pay an extra 60 dollars if I wanted the bumper installed correctly.
I told Mariselda that she was wrong and I considered the additional charge unfair. I emailed the shop supervisor (via the link on the company website) hoping for help but received no response. Since I refused to pay the unfair additional charge, the auto shop switched out the incorrect part but left my bumper unaligned and partially unattached.
I never write negative reviews. I am a respected middle school teacher (Go CCLA/Cook Mustangs!) in the same community G&C Auto Body Santa Rosa is located. Feel free to email me at eguzman@srcs.k12.ca.us if you have any questions about this shop's underhanded practices. I want to make sure nobody in our community gets scammed the way I was. Thank you for taking the time to read my review.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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At first, all seemed fine. The auto shop processed my insurance paperwork and reinstalled my bumper. I was relieved thinking my car ordeal was over, But a few days later, a G&C Auto Body, Santa Rosa employee called claiming they installed an incorrect part. This employee asked me over the phone to drop off the car so they could correct their mistake.
I wondered how could the mechanics at G&C Auto Body, Santa Rosa be so careless? I wondered if perhaps the employees at the office were trying to scam me. I asked for an email verifying the situation and appointment but I received no response.
I decided to check my bumper carefully and noticed the bumper was loosely unaligned. So I called the shop, explained my problem, and set an appointment. At the shop, employee Mariselda Delgado smugly declares that my car was damaged after the repair and that I must pay an extra 60 dollars if I wanted the bumper installed correctly.
I told Mariselda that she was wrong and I considered the additional charge unfair. I emailed the shop supervisor (via the link on the company website) hoping for help but received no response. Since I refused to pay the unfair additional charge, the auto shop switched out the incorrect part but left my bumper unaligned and partially unattached.
I never write negative reviews. I am a respected middle school teacher (Go CCLA/Cook Mustangs!) in the same community G&C Auto Body Santa Rosa is located. Feel free to email me at eguzman@srcs.k12.ca.us if you have any questions about this shop's underhanded practices. I want to make sure nobody in our community gets scammed the way I was. Thank you for taking the time to read my review.