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Fuccillo Hyundai of Watertown

Puntuación Promedio
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(596 Reseñas)
58
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
Reseña Original
Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5
41
Total de ReScores
4.7
Promedio de ReScores
58
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

For all your automotive service needs, bring your vehicle to Fuccillo Imports. Our certified technicians will provide the best care you’ll not find anywhere else. For all your automotive service needs, bring your vehicle to Fuccillo Imports. Our certified technicians will provide the best care you’ll not find anywhere else.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(315) 782-1600

Horario del Negocio

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
18352 US ROUTE 11 Watertown, NY 13601
Reseñas de Departamento de servicio's
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(596 Reseñas)

NR
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Natalie R.
Watertown, NY
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/06/2022
0
Categoría: Service
Very upset bad service
I was treated like a piece of crap

Cliente verificado
Ellisburg, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/05/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Nice place
They do a great job

DK
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Denise K.
Ogdensburg, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Airbag clock spring
Tom was a tremendous help with resolving my issues. Thanks

BW
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Brenda W.
Adams Center, NY
ReScore Reseña™
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/06/2022
cliente verificadoCliente Verificado
0
Categoría: Service
Bad Review Discussion
Tom contacted me and we discussed my recent review. I changed my overall review score because I do appreciate that Tom reached out to me regarding my concerns. We went over every item on the estimate of needed repairs that I received and what I had learrned when I took the vehicle to a different inspection source. I told him that I wanted a thorough inspection but I did not appreciate the mechanic "padding" the estimate.

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/23/2022
Tipo de Servicio: Maintenance
0
Categoría: Service
Dishonest
I was told that I needed repairs that I did not need and a major problem (front brakes) was present that was not found.
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown respondió el 03/02/2022 09:04 AM

Hello Brenda, Thank You for your time this morning nd like I said I will change oil and filter for you down the road no charge when you call me. Thanks again !!

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown respondió el 03/07/2022 05:24 AM

thank you for your rescore

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM

Cliente verificado
Watertown, NY
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/21/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
Overall great job
Jessica was amazing as usual. Quick to return my vehicle to me. Price was fair just didn’t feel like I got the best alignment. Still recommend them!

Cliente verificado
Mannsville, NY
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/16/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
Normal Maintenance
Will return for future maintenance. Recommend the Hyundai brand for all your vehicle needs.
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown respondió el 02/17/2022 01:20 PM

Thank You for your business ! Since your completly happy with our service dept. would you please rescore use with a 5 star ? Than would be the best Robert. Thank You again
Tom Torkildsen
Service Manager
Fuccillo Imports

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM

FE
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Faith E.
Pulaski, NY
ReScore Reseña™
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/14/2022
cliente verificadoCliente Verificado
1
Categoría: Service
eng replacment
upper management listened to me and tried to take care of it but lower management needs to be overhauled and service needs to double check there work

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/13/2022
Tipo de Servicio: Maintenance
1
Categoría: Service
eng replacment
poor lower mangment
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown respondió el 02/14/2022 06:42 AM

Mr.Earle. thank You for your time this morning.I get where you are coming from and agree with you.If you can,Please give me a change to fix the problems in my service dept.I am working on this.Thank You again mr. Earle

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown respondió el 02/14/2022 08:33 AM

Thank you mr.EArle

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM

DK
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Denise K.
Ogdensburg, NY
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/21/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Airbag clock spring replacement
Tom took care of our concerns from the first visit and he was extremely courteous and professional. Thanks for everything.

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/11/2022
Tipo de Servicio: Repair
1
Categoría: Service
Airbag Clock Spring Recall
Went to dealership to get the Airbag Clock Spring replaced. After confirming the airbag light was on continuously and the vin number for the part months in advance, I drive an hour and a half to the dealership only to be told they had to order the part and would call me. This happened an hour and a half after I arrived.
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown respondió el 02/14/2022 06:06 AM

Morning mr.Kerr,Thank You for speaking to me this morning,I am asking you to please give us a rescore.I'm sorry we didn't have parts here and the long delay.We will do better !! Thank You again
Tom Torkildsen, Service Manager

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown respondió el 02/14/2022 06:07 AM

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown respondió el 02/23/2022 07:27 AM

Thank You For your rescore !!!

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM

MS
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Michelle S.
Lacona, NY
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Service
This team has gone out of their way to assist me.

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/07/2022
Tipo de Servicio: Repair
2
Categoría: Service
Did NOT complete work they said they did
Routine maintenance was part of purchase of new car. First attempt at routine maintenance and was lied to - did NOT complete tire rotation and said they did. Know this because one wheel had a mark on it and when returned, same spot on the car.
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown respondió el 02/28/2022 05:37 AM

Michelle
Thanjk You for the rescore

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown respondió el 03/01/2022 06:55 AM

Thank You Again !

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM

SP
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Sherry P.
Waddington, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/17/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Very well
Very well take good care of car and treat you good

JN
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James N.
Gouverneur, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/08/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional service and customer friendly
The very best service I could have received. I have been buying vehicles from Fuccillo in Watertown for over ten years. Their service department is always spot on and The sales department are a step above all others.

BP
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Bonnie P.
Newton Falls, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/07/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
The staff is always great to me. Ernie is always very kind to me and helpful. Thank you ernie

LL
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Louise L.
Central Square, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/31/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Professional
Very friendly staff always professional and courteous

Cliente verificado
Fort Drum, NY
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/28/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
6
Categoría: Service
waiting time for the vehicle.
customer service was good but the wait for my vehicle was long. I waited for my vehicle for two months.
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown respondió el 12/31/2021 12:33 PM

Jayson, I'm sorry we took so long on your vehicle.We have had many engines to replace and Hyundai is not the fastest on shipping parts. Please call me at 315-782-1600 I am the service manager for hyundai and Subaru here. Thank You and happy new year

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM

PH
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Patricia H.
Lisbon, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/28/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Sales man chuck was wonderful
I was very pleased with the salesman chuck. He was very professional yet personable this is my third Hyundai and I have always had a good experience with sakes and service
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.