We purchased a 2014 Jeep Grand Cherokee at the beginning of August. We live about 3 hours away from the dealership and worked with Anthony. He was easy to work with. However the quality of the car was completely disingenuous. We received the car about two weeks after the purchase. About 2 weeks after receiving the car we noticed the paint on the passenger side of the car was bubbling and peeling on the doors and door jams. We reached out to the dealership multiple times and were told “let me look into that” and would not receive a call back. We then moved to email communication with Zach at frontline. There was several back and forth emails explaining that the quality of the vehicle was not disclosed. He offered to have us bring the car down and get it repaired 3 hours away. Which means days off of work, paying for a hotel, and leaving my wife alone with three small children, which I explained was not possible and was offered “500$ and to move on with our lives”. Our deductible for our insurance is 1000$ and the amount of paint repair needing to be done is about 4500$. We received completely unprofessional email of “understood. I tried”.
I understand this is probably a one off situation, but feel as though the disingenuous and lack of response is warranted for a poor review.
I personally would not recommend frontline auto brokers at this time to any colleagues or friends.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I understand this is probably a one off situation, but feel as though the disingenuous and lack of response is warranted for a poor review.
I personally would not recommend frontline auto brokers at this time to any colleagues or friends.