I have filed complaints with the Attorney General of Colorado separately and with the Auto Division, the Attorney General of New Mexico, the Better Business Bureau, and the Federal Trade Commission regarding my experience with Frontline Auto and encourage others that have been taken advantage of this dealership to do the same so that someday they might be held accountable for their business practices. I purchased a truck from Frontline Auto Brokers in June and the first time I took it to my mechanic, he reported a significant amount of rust on the frame that was painted over and not visible until it was lifted in the shop along with a couple of other major repairs. I have reached out to Frontline multiple times since 7/17/25 with the only resolution presented on 7/22/25 was for me to purchase a frame kit and drive from New Mexico, where I live, to Colorado and they would "install it for you no charge. I have never personally done it here, but I talked to a shop that does it quite often and it sounds really easy to do". When I explained that this would not be satisfactory to me, as I purchased the vehicle for full asking price without knowledge of the rusted frame and am unable to spend any more money on a vehicle that I just purchased for way more than it is worth considering the damaged frame. I took my vehicle to a body repair shop in Albuquerque on 7/25/25 and was informed that the rust was starting to eat through the paint that was covering the rest of the frame and was told that I would most likely require an entire frame replacement costing approximately $10,236.70. I was called by the owner, Zack Kolanda, on 7/25/2025 at 1:22 pm but he hung up as soon as he was informed the call was being recorded to protect both parties. I am awaiting them to respond to the BBB complaint that I filed, but as I now see, there are other complaints against them without any resolution, I will now begin the process of posting reviews to hopefully warn others about dealing with them.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
