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Tonya C.

Inkster, MI

09/29/2023

Can't get car in for service for almost 3 months

I was excited back in 2021 to be leasing a 2021 Sonata Hybrid. The sales person James was very knowledgeable and very personable. Edith has been great in trying to get me in for service in the past., but it seems the dealerships service dept. truly needs an overhaul in taking care of its customers. I left a message for the service dept. to please give me a call in regards to an appt and no one bothered to call me back. Finally, I was able to speak to Edith and have been told I can't get an appointment for an Inverter coolant leak until December. How can a dealership expect their customers to go that long without their car being serviced on something so serious. I am having to put Inverter coolant in everyday to keep my 2 yr old car from overheating. I thought that FOX Hyundai would treat their customers better than this as I even drove almost 45 minutes to purchase my car or get service. Now I am stuck with trying to find somewhere to get service on this issue before it becomes even more serious. FOX HYUNDAI you need to do better for your customers as I/we deserve better.

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