Service department wants 48 hours to diagnose jeep
My review is about the SERVICE DEPARTMENT….I had a light come on in the Jeep. I called on Monday and the SERVICE DEPARTMENT set me an appointment for Thursday at 2:00. I took the Jeep in at that time and had another person follow me to leave the Jeep for them to look at it and tell me what was wrong. When we get there “on time “ for our appointment they inform me that they had to keep the Jeep for 48 hours to diagnose the vehicle. I was not offered a loaner vehicle. Please change your policy when you set appointments and tell people that you will be keeping their vehicle 48 hours to diagnose any problems. Most people can’t go that long without a car.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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