I recently had a recall issue which was taken care of in a timely manner. However ever since purchasing the car in 2016 I have had problems. First even before the warranty was out the tire sensor was out. That is not important to me but it was going to be 400 dollars to even look at it and then the warranty might not cover it I was told. WOW Next the ac went out. I knew you guys would be way too much so I took it to a local mechanic who fixed it for probably half of what you would charge. Next the check engine sensor went out. The guy who fixed the ac diagnosed it for nothing and said it is just a sensor. I can only imagine what your diagnostic fee would be. Guess who will fix it when I finally get the money for it. During the sale you guys are sugar and spice. Service not so. If you want to keep people coming back you might want to reevaluate your customer service. Believe me I won't be one of them. By the way some of your customer service guys are nice, but a couple of them can make you feel real stupid and make you feel that you are just an annoyance
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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