business image

Ft. Walton Radiator Auto Air & Repair

Puntuación Promedio
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(237 Reseñas)
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores
-
Promedio de ReScores

Detalles del Negocio

Acerca de

Ft. Walton Radiator Auto Air & Repair is a family-owned and operated auto repair facility serving the Emerald Coast since 1977. Our customers appreciate that we get the job done right the first time, completed when promised and at or below the estimate. It’s our motto, and we work by it every day. Ft. Walton Radiator Auto Air & Repair is a family-owned and operated auto repair facility serving the Emerald Coast since 1977. Our customers appreciate that we get the job done right the first time, completed when promised and at or below the estimate. It’s our motto, and we work by it every day.

Categorías
Reparación de automóviles de importación, Mantenimiento del coche, Mantenimiento de automóviles
Contacto
(850) 243-6788

Horario del Negocio

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
39 Perry Ave SE Fort Walton Beach, FL 32548
Reseñas de Ft. Walton Radiator Auto Air & Repair's
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(237 Reseñas)

KH
gravatar
Katrina H.
Fort Walton Beach, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2020
cliente verificadoCliente Verificado
Excellent customer service
Every time I have taken my car in I’m always satisfied with the service I’m provided. I have a Volvo and not to many places in town work on them.
Recomendado

JD
gravatar
John D.
Fort Walton Beach, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2020
cliente verificadoCliente Verificado
Always on the job, and a job well done.
I have been taking my car to Ft. Walton Radiator and service for about 8 years or more. I wouldn't go anywhere else because they have always given me good service, and take that step beyond in caring for my vehicles.
Recomendado
Danny S. de Ft. Walton Radiator Auto Air & Repair respondió el 03/12/2020 09:34 AM

John, Thank You for the 5 Star Review, I appreciate you being a customer and taking the time to give us a review, Thanks Again.


HF
Hercules F.
Fort Walton Beach, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/05/2020
cliente verificadoCliente Verificado
Categoría: Service
Hercules said it seemed like it took longer than it should have.
Recomendado
Danny S. de Ft. Walton Radiator Auto Air & Repair respondió el 03/06/2020 04:18 PM

Mr. Fulton, I am so sorry that your vehicle repair took longer than anticipated, sometimes we run into unexpected problems with vheicles that make the repairs take longer than expected. Again I am sorry for your inconvenience if there is anything I can do please let me know, Thanks Again for your paitence and for being a customer. 


GJ
gravatar
Georgia J.
Fort Walton Beach, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2020
cliente verificadoCliente Verificado
Very friendly
Very friendly Excellent work very reasonable in price
Recomendado
Danny S. de Ft. Walton Radiator Auto Air & Repair respondió el 03/04/2020 08:23 AM

Georgia, Thank You for the 5 Star Review and Thank You for being a customer.


JC
Jeni C.
Fort Walton Beach, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2020
cliente verificadoCliente Verificado
Categoría: Service
Jeni said they always do excellent service work and work with her to get her back on the road. As a fellow business owner, she would recommend them highly for a personal or business vehicle. They service both her personal and business vehicle and make sure she has her vehicles when she needs them.
Recomendado
Danny S. de Ft. Walton Radiator Auto Air & Repair respondió el 03/04/2020 08:20 AM

Jeni, Thank You for taking the time to give us a 5 Star Review, I do appreciate it.


WK
gravatar
William K.
Fort Walton Beach, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2020
cliente verificadoCliente Verificado
Excellent service.
As always timely and reasonably priced professional work.
Recomendado
Danny S. de Ft. Walton Radiator Auto Air & Repair respondió el 02/24/2020 02:32 PM

Thank You for giving us a 5 Star Review, we appreciate that and really appreciate you being a customer, Thanks Again.


RK
gravatar
Ronald K.
Fort Walton Beach, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2020
cliente verificadoCliente Verificado
In depth
Appreciate open eyes looking for other possible future mechanical events
Recomendado
Danny S. de Ft. Walton Radiator Auto Air & Repair respondió el 02/24/2020 01:14 PM

Ronald, Thank You for taking the time to give us a 5 Star Review.


JK
gravatar
Joan K.
Fort Walton Beach, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2020
cliente verificadoCliente Verificado
Outstanding service; friendly, professional and patient staff; reasonable prices;
Outstanding service; friendly, professional and patient staff; reasonable prices. They were recommended to me by Active duty military professional.
Recomendado
Danny S. de Ft. Walton Radiator Auto Air & Repair respondió el 02/24/2020 01:41 PM

Thank You for taking the time to give us a 5 Star Review, that really helps us a lot and I really appreciate it, Thanks Again.


EE
Ethan E.
Ranburne, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2020
cliente verificadoCliente Verificado
Categoría: Service
Ethan said the service was fantastic, had zero problems and the vehicle is running fine.
Recomendado
Danny S. de Ft. Walton Radiator Auto Air & Repair respondió el 02/17/2020 05:28 PM

Ethan, Thank You for coming in and Thank You for giving us a 5 Star Review, I really appreciate it.


SC
Sandra C.
Fort Walton Beach, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2020
cliente verificadoCliente Verificado
Categoría: Service
Sandra said the person she deals with is extremely nice and friendly and kept her updated on the service. He even offered to give her a ride home if she didn't have one.
Recomendado
Danny S. de Ft. Walton Radiator Auto Air & Repair respondió el 02/11/2020 01:28 PM

Sandra, Thank You for the 5 Star review and Thank You for giving us the opportunity to work on your vehicle.

Danny S. de Ft. Walton Radiator Auto Air & Repair respondió el 02/12/2020 04:20 PM

Sandra, I appreicate you taking the time to give us a 5 Star Review and really appreicate you being a customer, Thanks Again.


JB
Joe B.
Fort Walton Beach, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2020
cliente verificadoCliente Verificado
Categoría: Service
Joe said the service was professional and quick.
Recomendado
Danny S. de Ft. Walton Radiator Auto Air & Repair respondió el 02/05/2020 05:09 PM

Joe, Thank You for coming in and Thank You for taking the time to give us a 5 Star review.


JB
James B.
Fort Walton Beach, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2020
cliente verificadoCliente Verificado
Categoría: Service
James said he has known this business for years, he appreciates their service and their professionalism, and it keeps him coming in.
Recomendado
Danny S. de Ft. Walton Radiator Auto Air & Repair respondió el 02/06/2020 08:58 AM

James, I appreciate you being a customer and Thank You for the 5 Star Review.


CR
gravatar
CMSGT Michael R.
Navarre, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/24/2020
2006 Ford F-150 Engine Replacement
Danny, Al and everyone at FWB Radiator...I really appreciate the thorough/sincere follow up to my review. I very much appreciate your call and all you’ve done since. Borrowing words of one of my former Commanders, “this is what right looks like”
Recomendado

RS
gravatar
Rose S.
Santa Rosa Beach, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2020
cliente verificadoCliente Verificado
Amazing!!!
The staff is always so friendly and they are the only place I trust to take care of my car!! They have always done an amazing job and if they find any extra problems they let me know.
Recomendado
Danny S. de Ft. Walton Radiator Auto Air & Repair respondió el 02/06/2020 09:04 AM

Thank You for taking the time to give us a 5 Star Review, our Technicians work hard at getting the repair done right the first time,Thanks Again.


MR
gravatar
Michael A. R.
Navarre, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/12/2020
cliente verificadoCliente Verificado
Great work
We were very happy with the end product provided by FWB Radiator.

Our 2006 Ford F-150 needed a complete engine replacement (and possibly a transmission as well). When we first heard of the diagnosis and approximate costs...(“$4K for just the engine but up to $8K if transmission wasn’t needed as well”) ...we were stunned of course, but it sounded correct based on what we know of current costs today. A few days into their diagnostics we got a call from FWB Radiator stating the engine definitely must be replaced, but the transmission might be salvageable and may only need a fluid exchange...we were overjoyed! This meant we were looking at ~$4K bill...whew! I went by from time to time to check on their progress and things moved along nicely. Soon the day came and we received the call from FWB Radiator stating “it’s done” and I asked what’s the total bill so I can write the check to bring along? They gave me the cost...nearly $10,000.00! I was floored!...then had to tell my wife :( :( :(

I have to say, I love the work FWB Radiator has done for us over the years (every time), but when expecting a $4K bill for a (used) engine replacement to end up owing $10K (for just a used engine replacement...transmission stayed) was definitely one of the hardest purchases we’ve ever had to deal with.

Luckily we were able to move monies around to come up with the $10K (right before Christmas), but it really, really hurt.

Worst of all I NEVER expected that to come from FWB Radiator, a company that we’ve lived and recommend to our friends many times over the years.

I’m sorry Danny/Al and all of your team that works so hard, but I just have to be honest.
Recomendado
Danny S. de Ft. Walton Radiator Auto Air & Repair respondió el 01/24/2020 01:49 PM

Michael I really appreicate you letting me know that you were not being updated with pricing, there is no excuse for that. The only way we can correct a bad situation is if someone speeks up and I Thank You for doing that....

We have talked on the phone and I expressed my dissapointment with the way that the treanaction was handled by us, discussed how we would remedy the situation so that it would never happen again and came up with a solution agreeable to all. 


Mostrando Reseña 1 - 15 de 237 en total
Negocios Cerca de Ti
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(759 Reseñas)
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(367 Reseñas)
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1,053 Reseñas)
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(117 Reseñas)
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(1 Reseña)
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.