As a customer, I very much felt like an after thought. Informing me of updates and when to come and get the car were severely lacking. The shops repair work was great and my car looks fantastic. I just wish they had communicated with me better during the process.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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