I was involved in a traffic collision that was not my fault. My insurance company recommended several autobody shops, and I made my selection based on internet reviews. When I brought my vehicle to the shop, the staff seemed friendly and professional; I had a good feeling about dropping off my vehicle for repairs. It is impossible to determine exactly how long the repairs are going to take when initially dropping off your vehicle, and I was told that I would be receiving a call within a couple of days to give me a more accurate timeframe for completion of repairs. I dropped my car off on a Friday and was called the following Monday, advising me that my car would be ready by the following Friday. That Friday, I made a call to the shop to ensure that my vehicle was ready, at which time, I was informed that my vehicle was not yet ready as initially promised. Keep in mind that I had received no phone call or notification between initial drop off and this phone call letting me know that completion of service would be delayed. I agreed that it would be acceptable for the shop to keep my car until the following Monday to complete service. That Monday, I again contacted the shop myself (as I had received no update from the shop) at which time we agreed that my vehicle would be ready and service would be completed by 5:00 pm. I arrived at the shop prior to the agreed on time, however, as 5:00 came and went, my vehicle was still not ready. It was not until 5:30 that my vehicle was actually finished. When I got home, I realized that the headlight the shop had installed was cracked, and that I would need to bring my vehicle back to have them fix it. I brought my vehicle back and they fixed the issue with my headlight. Today, as I was looking at my fender and area surrounding my driver's side door, I realized the work was still not completed satisfactorily; there are still issues with the factory fit and finish. The bumper is not flush and the fender appears to have been bent. I would not recommend this shop to anyone needing vehicle repairs, as the shop does not keep you updated on progress (even if they are going to need the vehicle longer), and the work is not what would be considered acceptable. Save yourself the headache and take your vehicle elsewhere if you have the choice.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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