Cliente VerificadoWe're sorry to hear about your experience, Janelle. It's important to us that our customers feel confident in the service we provide, and we regret that we fell short in this instance. Your feedback about the lack of communication and the condition of your car upon pickup is concerning, and we did address these issues with our team to ensure it doesn't happen again. We appreciate you bringing this to our attention. The VP is now involved and has been in communication with you. Thank you for the opportunity to make things right.