I recently worked with Classic Collision on 5th Avenue after my vehicle was hit in a parking lot on the passenger side. Based on recommendations, I scheduled the repair service at this location.
The body work itself took about two weeks, and I was very pleased with the quality of the repair. However, I want to share an important caution for anyone considering this shop.
When I picked up my vehicle, the low tire pressure light was on. I returned immediately to Classic Collision, where the driver-side front tire was found to be extremely low. They added air but could not identify a leak. Just four days later, the low tire pressure light came on again. Upon closer inspection at home, I discovered a poorly installed plug in the tire that was leaking.
These tires are only about a year and a half old, and they have not been serviced during the summer months since installation. I had never experienced tire issues before this repair. When I spoke with the front desk and supervisor, they denied any responsibility.
I then took the car to Costco Tire Service, where the tires were originally purchased and installed. Costco staff confirmed that a cement plug had been used—something they never do—and therefore they could not repair the tire. They provided me with written documentation stating that this repair had been performed elsewhere, leaving Classic Collision as the only logical source.
I presented this documentation to Alexa Stanley, the assistant general manager, but have not received any response after three weeks. I later contacted corporate, who assured me they would escalate the issue to the regional manager, yet two more weeks have passed without communication.
To be clear, the body work was excellent, but the handling of this situation raises serious questions about management oversight and accountability at this location. The lack of transparency, denial of clear evidence, and failure to follow up are very disappointing. Because of this experience, I would not return to Classic Collision and would advise others to proceed with caution when choosing this shop.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
The body work itself took about two weeks, and I was very pleased with the quality of the repair. However, I want to share an important caution for anyone considering this shop.
When I picked up my vehicle, the low tire pressure light was on. I returned immediately to Classic Collision, where the driver-side front tire was found to be extremely low. They added air but could not identify a leak. Just four days later, the low tire pressure light came on again. Upon closer inspection at home, I discovered a poorly installed plug in the tire that was leaking.
These tires are only about a year and a half old, and they have not been serviced during the summer months since installation. I had never experienced tire issues before this repair. When I spoke with the front desk and supervisor, they denied any responsibility.
I then took the car to Costco Tire Service, where the tires were originally purchased and installed. Costco staff confirmed that a cement plug had been used—something they never do—and therefore they could not repair the tire. They provided me with written documentation stating that this repair had been performed elsewhere, leaving Classic Collision as the only logical source.
I presented this documentation to Alexa Stanley, the assistant general manager, but have not received any response after three weeks. I later contacted corporate, who assured me they would escalate the issue to the regional manager, yet two more weeks have passed without communication.
To be clear, the body work was excellent, but the handling of this situation raises serious questions about management oversight and accountability at this location. The lack of transparency, denial of clear evidence, and failure to follow up are very disappointing. Because of this experience, I would not return to Classic Collision and would advise others to proceed with caution when choosing this shop.