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Southern Team Hyundai

Puntuación Promedio
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(2,609 Reseñas)
63

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
Reseña Original
Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5
161
Total de ReScores
4.8
Promedio de ReScores
63
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

At Southern Team Hyundai, our highly qualified technicians are here to provide the best service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our commitment to excellence. At Southern Team Hyundai, our highly qualified technicians are here to provide the best service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our commitment to excellence.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(540) 362-4800

Horario del Negocio

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
6520 Peters Creek Road Roanoke, VA 24019
Reseñas de Departamento de servicio's
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(2,609 Reseñas)

PF
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Pierre F.
Roanoke, VA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/12/2023
0
Categoría: Service
Told to leave the car, then no service.
On 10/11/2023 I called STH and asked if I could make an appointment for the yearly Safety Inspection. I was told that appointments were not made for that purpose, I was just to leave the car and it would be taken care of sometime during the day. Same afternoon, I drove the Sonata and left it there, my wife drove me back home.

Next day, 10/12/2023, at 17:30, my wife drove me back to STH. Ready or not, we absolutely needed the car on the 13th for babysitting purposes. I was told: "they couldn't get to it, but we could give you a carwash." Sorry, but I don't leave a car all day for a car wash.

We've been Hyundai owners [4 cars: 1 Sonata, 3 Elantras] since 2006, all 4 cars purchased at this garage, the last Elantra in 2018. All cars always serviced there, always. Frankly, as an old customer I expected better than this unreliability.

If I'd been told, "we are very sorry but presently we can't do inspections", I would have understood and taken the car elsewhere, by now it'd be done.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.