Lead down the wrong path for a fully warrantied problem!
Without going into all of the details, I just wanted to give you all a heads up to think twice about doing any needed auto service/repairs at Firestone Complete Auto Care in North Smithfield, RI (at least at this current moment in time). I was convinced by the service manager and technition that replacing "this and that" would fix a very specific problem when it was something else all along. What makes this so frustrating is that I had suspected the exact cause of the issue all along and discussed this with the manager who wrote up my work order, from the very beginning. Unfortunately, they choose to lead me down another path, fixing and/or replacing items that were not contributing to the problem and causing me to needlessly spend over a $1,000 above and beyond the actual issue, which, get this, turns out to be exactly the very thing that I suspected. A $150.00 part that this service center had previously replaced in my vehicle a few years ago and was under a lifetime warranty! They swindled me big-time! ?
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