Walked into service to pick up my car and stood in the lobby a good 10 mins and still wasn't acknowledged. Another woman walks in and she gets acknowledgment right away. Absolutely not! Next time I'll take my car across town for servicing. I don't like to throw the race card but it's pretty obvious when I'm standing there for 10 mins not getting greeted by anyone and someone of a different hue walks in and gets greeted and helped right away. It’s not the first time I have encountered it either. One guy in particular that sits all the way to the right of the entrance old boomer gentleman always avoids helping melanated individuals. Funny how the treatment is a lot different when you guys are making a sale. Work on your customer service skills. Very poor behavior from the service staff. Beware
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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