Express Auto Reseña de ELIJAH C. en 10/19/2026

I took my vehicle up to Express Auto for an engine overheating issue on Saturday October 17th I was up there for an hour and a half. I left because I had other business to attend to and asked them to call when my vehicle is ready to be picked up, they called 30 minutes later telling me that my vehicle wouldn’t be done that day and said I could take my vehicle or they can keep it for the weekend and it’ll be ready Monday October 19th. So I thought this business was trustworthy enough to keep my vehicle over the weekend and fix it, but when I went to pick my vehicle up it was fixed but my wallet was missing. I asked if they seen a wallet they said no then i asked were they sure they said to double check your vehicle, me trying to give them the benefit of doubt I checked my vehicle again and than an additional 4 times just to make sure. I told them it wasn’t in there than they proceeded to tell me I probably left it at home and i know that couldn’t be the case for 2 reasons, reason 1 I haven’t took my wallet in the house or work of the past 2 weeks and reason 2 being that I seen my wallet in my vehicle Friday night and that Saturday I dropped my vehicle off. I would recommend to any if you are going to do business with them to not leave anything valuable in your vehicle even if it is hidden.

The Express Auto R. de Express Auto respondió el 10/19/2026 12:27 PM

It sounds like you had a frustrating experience with the engine overheating issue, and it’s not the level of service we want anyone to encounter. The situation with your missing wallet is concerning, and we understand how upsetting that must have been following your visit. We would like to look into this further, so please give us a call at (313) 469-9944 and ask for the service manager.

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