This is the owner, replying to Julie Morris. I'm going to be very nice and very curious. Vehicles towed in with a no-start issue, I advised the customer, who is the son-in-law of Julie Morris that I would diagnose it. I did and it required a module. Volvo will not release the programming rights to Volvo modules. There's currently a class action lawsuit to verify this. I told the son-in-law, who has a very nice man, it required to go to the Volvo dealer. He stated he wanted me to remove the module and send it to a company in Canada who he has used before for them to rebuild it. I again stressed it was not possible on this particular module. However he insisted. I advised him that I would in fact charge him the regular rate and make note on the repair order of my advice. The module was removed sent to the company in Canada who in turn returned the module with a memo stating this module could not be repaired. I advised the customer he accepted that responsibility and paid the invoice. Had the customer accepted my advice in the beginning it would not have taken that length of time. I hate that Mrs Morris is uneducated, misinformed or unwilling to accept the facts.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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