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Eugene Hyundai

Puntuación Promedio
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(1,055 Reseñas)
68
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5
Reseña Original
Calificación general 2.8/5Calificación general 2.8/5Calificación general 2.8/5Calificación general 2.8/5Calificación general 2.8/5
92
Total de ReScores
4.4
Promedio de ReScores
68
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Sheppard Hyundai is conveniently located in Eugene, OR. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Sheppard Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Sheppard Hyundai is conveniently located in Eugene, OR. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Sheppard Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(541) 343-8811

Horario del Negocio

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* America/Adak
2300 W 7th Ave Eugene Eugene, OR 97402
Reseñas de Departamento de servicio's
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(1,055 Reseñas)

LR
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Linda R.
Eugene, OR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2023
10
Categoría: Service
Car buying experience
I purchased my new vehicle recently. Jacob Thielke was my sales person and he did an extremely job. He was knowledgeable, helpful and went out of his way to make my experience excellent. I love the new car. I highly recommend this dealership and Jacob.

SB
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Sabrina B.
Roseburg, OR
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/07/2022
0
Categoría: Service
6 months for a warranty fix!
I have been waiting for 6 months for a thermostat fix for my newly purchased 2021 Hyundai elantra... There has been absolutely no communication or even empathy from the service department. It is going to be summer soo and I can't keep driving around with my heat on high to keep my car from over heating! Every time I call, I get the run around. I even made an appointment and came in after 3 months as I had heard nothing. But I was told with much derision, that I shouldn't have bothered they couldn't help me and they won't be calling with updates... I just want my car fixed. This has seriously dampened my joy at my purchase of this car. The sales associates are wonderful! However their service team leaves the whole business hanging with their lack luster attitude towards warranty work and customer service.

Cliente verificado
Sutherlin, OR
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/09/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
recall service
Service and staff were good.
Brian B. de Eugene Hyundai respondió el 04/11/2022 12:34 PM

Thank you for the review.


PV
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Peggy V.
Marcola, OR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Very friendly
Everyone that I encountered for my service work was very friendly and professional. Will defiantly be returning for service on my vehicle
Brian B. de Eugene Hyundai respondió el 04/07/2022 09:34 AM

Thank you for the great review !


RJ
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Robert J.
Eugene, OR
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/23/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
0
Categoría: Service
Lousy, expensive, no use
Look I took my SUV into them to get the TPMS light on my dash board fixed they said they did but the light popped on at the fifty my mark, this cost me $346.00 and six hours, then I went to a regular car repair shop they told me it was three sensors two body and one network. Don't go to these people the only thing they work is you're wallet, they will look at you like you are there personal ATM machine.
Brian B. de Eugene Hyundai respondió el 03/28/2022 10:54 AM

I have reached out to get this concern remedied as soon as we can . 


RS
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Rudolph S.
Florence, OR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
Excellent service and staff
Brian B. de Eugene Hyundai respondió el 03/14/2022 09:33 AM

Thank you for a great review !


Cliente verificado
Springfield, OR
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/11/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Friendly
This part of the review is not necessary!
Brian B. de Eugene Hyundai respondió el 03/14/2022 10:00 AM

Thank you for the great review !


GW
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George W.
Springfield, OR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Quality experience
Great dealership. Terrific salesman, Tony Johnson. Maintenance follow up is great!!
Brian B. de Eugene Hyundai respondió el 03/14/2022 09:30 AM

Thank you for the great review.


Cliente verificado
Eugene, OR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/04/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Great, timely service
The service was a free factory service to fix a sensor in the vehicle. Scheduling was easy and they were accurate with the window of time on the service.
Brian B. de Eugene Hyundai respondió el 03/08/2022 08:15 AM

Thank you ! 5 star reviews mean so much to us !


Cliente verificado
Springfield, OR
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/02/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Employees were great!
The website was hard to schedule service. The people were super nice. Shuttle driver was super friendly and I had no wait. Bummed I didn’t get my car washed like last time. Everything else was great.
Brian B. de Eugene Hyundai respondió el 03/08/2022 08:12 AM

Thank you for the review, sorry about the car wash when its very cold out we cant hand wash cars but you can stop by any warm day and we can get it done for you.


Cliente verificado
Eugene, OR
2020 Hyundai Sonata Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/27/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service !
They do outstanding work !
Brian B. de Eugene Hyundai respondió el 02/28/2022 08:13 AM

Thank you for the great review !


MB
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M B.
Springfield, OR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/22/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
service
My tubing to my turbo and my wiring harness had been munched on by rodents. Service was able to salvage the existing tubing to reattach it. And after David showed me the spots of bare wire on my wiring harness suggested an easy fix. Now I have power back and am a happy customer.
Brian B. de Eugene Hyundai respondió el 02/22/2022 01:08 PM

Thank you for the perfect review. 


NM
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Nawar M.
Eugene, OR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/20/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Good services
Brian B. de Eugene Hyundai respondió el 02/22/2022 09:21 AM

Thank you for the 5 star review!


AC
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Anthony C.
Eugene, OR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Sheppard gives outstanding service
I had to wait 2.5 months for my EV battery replacement. Bobby did his utmost to make the wait seem less annoying. Everyone was friendly, helpful, and-- most importantly-- honest.
Brian B. de Eugene Hyundai respondió el 02/14/2022 12:59 PM

Sorry about the long wait time on the battery, thank you for the great review !


BB
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Bryan B.
Junction City, OR
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Great service
Brian B. de Eugene Hyundai respondió el 02/11/2022 12:45 PM

Thank you for the perfect score! 

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.