I brought a 2008 Camry to Mike on Thursday, he had it back to me on Tuesday. Good turnaround time despite his busy schedule and the condition of the vehicle. He fixed a major engine issue that the nearby Toyota Dealership had exaggerated and he did it well under the price that they quoted. He responded via text and phone to my questions and was communicative throughout the repair process. He updated me on how the repairs were going and additional costs that came up. His prices are fair, not the cheapest but not dealership level. You get what you pay for: honesty, the additional customer service, and quality.
I also appreciated that he gave me advice on the overall condition of the car, repairs that I could foresee in the future, and whether or not I should consider waiting on those repairs until I can see if the car is dependable or not. He was able to tell me about the complicated history of the car by seeing how the car had been worked on in the past. I have not been able to find a good mechanic in Chicago so far, one who will tell you what repairs to get and what repairs to maybe not get, and give advice on how to maintain an older car. I will be returning to Mike’s shop.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I also appreciated that he gave me advice on the overall condition of the car, repairs that I could foresee in the future, and whether or not I should consider waiting on those repairs until I can see if the car is dependable or not. He was able to tell me about the complicated history of the car by seeing how the car had been worked on in the past. I have not been able to find a good mechanic in Chicago so far, one who will tell you what repairs to get and what repairs to maybe not get, and give advice on how to maintain an older car. I will be returning to Mike’s shop.