I recently purchased a new set of tires for my Explorer. That went well! The end of the transaction I heard: “If you ever have a flat, bring it in, we’ll fix it for free.”
Today, I took them up on their warranty. I made an appointment. Delivered the vehicle. In less than 10 minutes, I had a call to come look at the problem. I went out to the bay and was told, “this tire has a nail in it. It is close to the crown and we can’t fix it with a patch. You’ll have to buy a new tire.” I told the manager “I fixed tires before, put a plug in it.” He replied, “No, we can’t do that either.” I asked, “why is that?” The company won’t allow us to do that was the explanation. He said “he doesn’t want to do a dis service to me and the company doesn’t even want us to patch the tires, but we do.” But he added “you can buy a new tire!”
Folks, the warranty is a “sham”. You take the tire in. If the puncture is near the edge (even though it is in the tread”, they will not stand by their warranty and they will want you to buy a new tire. They use the warranty as a reason to bring people back to sell them yet another tire.
I was fortunate enough to know I could plug the tire and move on. I asked one more time for them to redeem themselves and they would not. I fixed the tire myself but vowed I would report this sham to everyone I can. It’s a sham shame they can take an issue like a flat and turn it into an emotional decision for many to sell yet another tire. My tire is fine. These people prey on the unknowing.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Today, I took them up on their warranty. I made an appointment. Delivered the vehicle. In less than 10 minutes, I had a call to come look at the problem. I went out to the bay and was told, “this tire has a nail in it. It is close to the crown and we can’t fix it with a patch. You’ll have to buy a new tire.” I told the manager “I fixed tires before, put a plug in it.” He replied, “No, we can’t do that either.” I asked, “why is that?” The company won’t allow us to do that was the explanation. He said “he doesn’t want to do a dis service to me and the company doesn’t even want us to patch the tires, but we do.” But he added “you can buy a new tire!”
Folks, the warranty is a “sham”. You take the tire in. If the puncture is near the edge (even though it is in the tread”, they will not stand by their warranty and they will want you to buy a new tire. They use the warranty as a reason to bring people back to sell them yet another tire.
I was fortunate enough to know I could plug the tire and move on. I asked one more time for them to redeem themselves and they would not. I fixed the tire myself but vowed I would report this sham to everyone I can. It’s a sham shame they can take an issue like a flat and turn it into an emotional decision for many to sell yet another tire. My tire is fine. These people prey on the unknowing.