I interviewed several shops before choosing to work with Elite Transmission. This was the first time i've ever had to rebuild one. my first impression when i call for a quote was what made the difference between ET or the other 100 transmission shops in town. They made me feel like a person and not an up-sale opportunity. once I dropped my truck off the owner called me to ask if it was okay to start the rebuild after diagnosing the issue. not only did the tell me what was wrong with it they sent me pictures and invited me back to the shop for final inspection. Not once did i feel like i was going to cheated or upsold. As a consumer i feel like we need more honest businesses like Elite Transmission, they bring honesty and integrity to every customer
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Charles