Eli's Collision Repair of South Bay, Inc.

 

Dear Ms.De Martinez,

 

Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and inconvenience you experienced during your recent visit.

I'm sorry to hear that our communication did not meet your expectations. Clear and consistent communication is a top priority for us, and I regret that we fell short in keeping you properly informed throughout the repair process.

Please know that your concerns have been shared with our team so we can identify areas for improvement and ensure a better experience moving forward.

We truly value your business and your feedback, as it helps us grow and continue to improve our service. If there’s anything else, you’d like to share or if you’d be open to discussing your experience further, I’d welcome the opportunity to speak with you.