The Owner suggests there are numerous reasons why drivers choose Ed Napleton Honda.
Raving about his teams of sales advisors, service technicians, and financing experts who are trained with "one" focus in mind...."to address needs of the customer with the utmost respect, care, and attention to detail."
Well, that was NOT my experience!
It all started with my finding a car at Ed Napleton, which was in a whole other State; requiring 5+ hours of travel on my part. *But, when you find the "1" sometimes you have to do what you have to do.
1st Issue:
I had to travel by Plane, Train, or Automobile to get to IL., I had to make travel arrangements.
Problem is, I was flying to FL, the next day, after working a deal, so i offered to leave a substantial deposit on the car to 1) show my serious intent to purchase the car and 2) to lock down the deal so it wouldn't be sold before I got there.
I should also mention that Labor Day was approaching so that wound up extending my proposed arrival & pick up date to 7-days (after discussing my intent to come and purchase the vehicle...but remember, I was willing to leave a substantial deposit).
2nd Issue:
The dealership agreed to accept my deposit until they determined that 7-days was going to be too long for me to arrive. But "later said," if I could've shown travel arrangements that would've been okay. They said this "after," the deal was off the table. I definitely could've provided that!
Anyway, I was told that they could send a notary to my FL location for $399; bringing me paperwork to sign & purchase a vehicle sight-unseen (never test-driven, touched, or seen with my own eyes). *Where they do that at....Who buys a car w/o seeing it?
Remember I started this story by saying that I found the "1," NOT saying that I was desperate.
On-line car shopping offers PLENTY of vehicles out there with the same mileage, trim, & upgrades. Sometimes you just have to be willing to travel, be patient & move quick when you find the "1," but also not be an emotional buyer...b/c it has to make sense.
Fast Fwd:
My FL flight got canceled, so I called on Sun. to see, "if the car was still available, If so, i could be there in the a.m by Amtrak to purchase the car, drive back home, & resume my trip back to FL on Tues. b/c of my flight cancellation.
So, I did just that. They sent a Lyft to pick me up. I arrived at the dealership @ 10am and left at 7-8pm (but, I'll get to that in a minute).
I did all the things you're supposed to do as a consumer buying a car: test drive, negotiate, and inspect
Fast Fwd:
I made the deal (buying a car with no spare key), signed the paperwork, and hit the highway about 5-6pm. *Superlong buying experience right?
3rd Issue:
As soon as I get to the highway the car starts making a noise with high exceleration. Now, I'm concerned because I didn't hear this during my test drive. I call the dealer and am told to come back to have it checked out. I waited for a service appt/for them to put it on the rack....they determined bolts underneath the car were loose and took care of it. * If a car goes through a dealership maintenance inspection, why didn't someone see/catch this? Now, concerned about what else the service dept did/did not do; giving me assurance I'm buying a used car w/no hidden issues . *I'm a out-of-state buyer so, it's not like I can come back/forth.
4th issue:
It's almost 8pm (I got up @ 2am for a 4am Amtrak train) & I'm faced with a 5+ hr drive to get home, for a Tues. flight to FL.
Final Issue:
A oil light WARNING light came on the next day after purchase.
Again, I called the dealer to report the issue (to sales & finance), plus, sent text messages w/ photos of the warning ⚠️.
.....but, NEVER HEARD FROM THEM again. The deal hadn't even been sealed for 24hrs before I was faced with a 2nd issue with my "new," car!
(-) This is the BITTER!
(+) The SWEET, I got the car I wanted & a hookup for a hotel (bc I had to stay overnight)!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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The Owner suggests there are numerous reasons why drivers choose Ed Napleton Honda.
Raving about his teams of sales advisors, service technicians, and financing experts who are trained with "one" focus in mind...."to address needs of the customer with the utmost respect, care, and attention to detail."
Well, that was NOT my experience!
It all started with my finding a car at Ed Napleton, which was in a whole other State; requiring 5+ hours of travel on my part. *But, when you find the "1" sometimes you have to do what you have to do.
1st Issue:
I had to travel by Plane, Train, or Automobile to get to IL., I had to make travel arrangements.
Problem is, I was flying to FL, the next day, after working a deal, so i offered to leave a substantial deposit on the car to 1) show my serious intent to purchase the car and 2) to lock down the deal so it wouldn't be sold before I got there.
I should also mention that Labor Day was approaching so that wound up extending my proposed arrival & pick up date to 7-days (after discussing my intent to come and purchase the vehicle...but remember, I was willing to leave a substantial deposit).
2nd Issue:
The dealership agreed to accept my deposit until they determined that 7-days was going to be too long for me to arrive. But "later said," if I could've shown travel arrangements that would've been okay. They said this "after," the deal was off the table. I definitely could've provided that!
Anyway, I was told that they could send a notary to my FL location for $399; bringing me paperwork to sign & purchase a vehicle sight-unseen (never test-driven, touched, or seen with my own eyes). *Where they do that at....Who buys a car w/o seeing it?
Remember I started this story by saying that I found the "1," NOT saying that I was desperate.
On-line car shopping offers PLENTY of vehicles out there with the same mileage, trim, & upgrades. Sometimes you just have to be willing to travel, be patient & move quick when you find the "1," but also not be an emotional buyer...b/c it has to make sense.
Fast Fwd:
My FL flight got canceled, so I called on Sun. to see, "if the car was still available, If so, i could be there in the a.m by Amtrak to purchase the car, drive back home, & resume my trip back to FL on Tues. b/c of my flight cancellation.
So, I did just that. They sent a Lyft to pick me up. I arrived at the dealership @ 10am and left at 7-8pm (but, I'll get to that in a minute).
I did all the things you're supposed to do as a consumer buying a car: test drive, negotiate, and inspect
Fast Fwd:
I made the deal (buying a car with no spare key), signed the paperwork, and hit the highway about 5-6pm. *Superlong buying experience right?
3rd Issue:
As soon as I get to the highway the car starts making a noise with high exceleration. Now, I'm concerned because I didn't hear this during my test drive. I call the dealer and am told to come back to have it checked out. I waited for a service appt/for them to put it on the rack....they determined bolts underneath the car were loose and took care of it. * If a car goes through a dealership maintenance inspection, why didn't someone see/catch this? Now, concerned about what else the service dept did/did not do; giving me assurance I'm buying a used car w/no hidden issues . *I'm a out-of-state buyer so, it's not like I can come back/forth.
4th issue:
It's almost 8pm (I got up @ 2am for a 4am Amtrak train) & I'm faced with a 5+ hr drive to get home, for a Tues. flight to FL.
Final Issue:
A oil light WARNING light came on the next day after purchase.
Again, I called the dealer to report the issue (to sales & finance), plus, sent text messages w/ photos of the warning ⚠️.
.....but, NEVER HEARD FROM THEM again. The deal hadn't even been sealed for 24hrs before I was faced with a 2nd issue with my "new," car!
(-) This is the BITTER!
(+) The SWEET, I got the car I wanted & a hookup for a hotel (bc I had to stay overnight)!