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Eastern Shore Hyundai

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(2,134 Reseñas)
77
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
Reseña Original
Calificación general 2.2/5Calificación general 2.2/5Calificación general 2.2/5Calificación general 2.2/5Calificación general 2.2/5
90
Total de ReScores
4.7
Promedio de ReScores
77
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Eastern Shore Hyundai is located in Daphne, AL between Mobile, Alabama and Pensacola, Florida. Our dealership was built with the Customer in mind. Call us today to set up you next service appointment. We look forward to seeing you soon! Eastern Shore Hyundai is located in Daphne, AL between Mobile, Alabama and Pensacola, Florida. Our dealership was built with the Customer in mind. Call us today to set up you next service appointment. We look forward to seeing you soon!

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(251) 626-6363

Horario del Negocio

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
29736 Frederick Boulevard Daphne, AL 36526
Reseñas de Departamento de servicio's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(2,134 Reseñas)

FS
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FELECIA S.
Vance, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/20/2023
10
Categoría: Service
AWESOME SERVICE
I traveled to gulf shores for a family trip and the first day of my trip my car broke down. I had it towed here and Eastern Shore Hyundai had my alternator replaced in a very timely manner before I was due to go back home and the customer service was impeccable . they called me and kept me informed every step of the way. My service specialist was Cindy and she was very helpful and friendly. if I didn't live 200 miles away I would go here for all of my maintenance.

FZ
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Fred Z.
Atmore, AL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/28/2023
0
Categoría: Service
Stay far, far away
Service department is a joke. Warranty on these disposable cars is worthless.
Do yourself a favor and look elsewhere.

LM
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Laura M.
Atmore, AL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/29/2022
1
Categoría: Service
Waited 0ver 3 hours and was charged $600 for Labor which actually took 2 hours
I took my Hyundai 2014 in today for service. I was promptly greeted by Cindy and my car went back right away. I was never told my text messages would update me on the status of my vehicle ( #1). So I did not answer right away. When I did, they found 6-7 things they wanted to do to my vehicle which I promptly replied DECLINE- they even told me I had no tread on 4 of my tires and I stopped at my tire dealer on the way home and he said they were absolutely fine. I had over 30,000 miles left on them. When I only replied accept to the problem I came in with, they told me it would take almost 3 hours service. I had already been there 1.5 hours before they even started to work on it. Ended up costing me a whooping $600 for SERVICE which only took them less than 2 hours because I waited 1.5 before they even started, and the two parts were $86.32. So my bill when I left 3 hours after I got there was 732.00. I will never return to this dealership for any type of service on my vehicle. I am sorry, but $600 for 2 hours of labor is absolutely insane.

JB
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John B.
Bay Minette, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service
I took my car in and they diagnosed the problem in a very timely manner.

JB
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Julia B.
Spanish Fort, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
Oil Change, rotated tires, and auto butler did a great job cleaning the car too. The shuttle service was great too!
THOMAS S O., Service Manager de Eastern Shore Hyundai respondió el 03/31/2022 06:56 AM

Thank you for taking the time to give us the 5-star review! We appreciate you choosing to trust Eastern Shore Hyundai with your vehile and look forward to the next opportunity to be of service!

Sam Oldham Service Manager

Cliente verificado
Robertsdale, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Service was great and friendly
THOMAS S O., Service Manager de Eastern Shore Hyundai respondió el 03/25/2022 03:22 PM

Thank you for taking the time to give us the 5-star review! We appreciate you choosing to trust Eastern Shore Hyundai with your vehile and look forward to the next opportunity to be of service!

Sam Oldham Service Manager

MB
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Michelle B.
Bay Minette, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/23/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Awesome service as always
THOMAS S O., Service Manager de Eastern Shore Hyundai respondió el 03/24/2022 06:22 AM

Thank you M for the wonderful glowing review of our service staff! We appreciate you taking the time to visit and trust us with your vehicle, and look forward to the next time we can be of service! Michelle is a wonderful advisor and I will be happy to pass along this 5-star review to her!


Sam Oldham Service Manager

SC
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Sandra C.
Spanish Fort, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service staff
I had great experience at Easton Sher Hyundai, service staff was great they made me feel comfortable they kept me updated on the progress of my service it wasn’t complicated it was just time consuming which was not an issue definitely will be back and press the service staff thank you
THOMAS S O., Service Manager de Eastern Shore Hyundai respondió el 03/24/2022 06:23 AM

Thank you for taking the time to give us the 5-star review! We appreciate you choosing to trust Eastern Shore Hyundai with your vehile and look forward to the next opportunity to be of service!

Do not hesitate to call if you have any future questions or concerns!

Sam Oldham Service Manager

Cliente verificado
Fairhope, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/20/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Great service!
Great and timely service
THOMAS S O., Service Manager de Eastern Shore Hyundai respondió el 03/24/2022 06:16 AM

Thank you for taking the time to give us the 5-star review! We appreciate you choosing to trust Eastern Shore Hyundai with your vehile and look forward to the next opportunity to be of service!

The additional comment about being courteous has also been taken in and read so that we may improve our customer-first focus.

Do not hesitate to call if you have any future questions or concerns!

Sam Oldham Service Manager

DB
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Debra B.
Gulf Shores, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/18/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
service was quick and professional
Michelle did a wonderful job
THOMAS S O., Service Manager de Eastern Shore Hyundai respondió el 03/24/2022 06:14 AM

Thank you for taking the time to give us the 5-star review! We appreciate you choosing to trust Eastern Shore Hyundai with your vehile and look forward to the next opportunity to be of service!

Do not hesitate to call if you have any future questions or concerns!

Sam Oldham Service Manager

AF
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Ammie F.
Mobile, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/18/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
PERFORMANCE EXCEPTIONAL
PERFORMANCE EXCELLENT, I WILL CONTINUE TO BRING MY VEHICLE TO YOUR SERVICE DEPARTMENT.
THOMAS S O., Service Manager de Eastern Shore Hyundai respondió el 03/24/2022 06:13 AM

Thank you for taking the time to give us the 5-star review! We appreciate you choosing to trust Eastern Shore Hyundai with your vehile and look forward to the next opportunity to be of service!

Do not hesitate to call if you have any future questions or concerns!

Sam Oldham Service Manager

DB
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Donald B.
Daphne, AL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/16/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Service at Hyundai Eastern Shore
Service was adequate. No personality with service writer.
( Don't know his name as he never introduced himself). Never saw vehicle,never talked to tech, don't even know what weight oil they recommend.

GS
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Gwyn S.
Bay Minette, AL
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/17/2022
cliente verificadoCliente Verificado
9
Categoría: Service
Oil Change and Tire Repair
The overall service was very good.

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/16/2022
Tipo de Servicio: Maintenance
3
Categoría: Service
Oil change and tire repaired
I assume the oil change was done correctly, but the tire repair was very sloppy. Grease was left on the inside door handle, too much air was put in the tire, and the cap was left off the tire valve.
THOMAS S O., Service Manager de Eastern Shore Hyundai respondió el 03/17/2022 10:30 AM

Thank you for taking the time to talk with me on the phone today about you recent service and our shortcomings. I appriciate the opportunity to make things right to ensure that this turns into a 5 star service and that all future services with stay that way from the beginning.

Do not hesitate to call at any time with any concerns or issues that arrise in the future!

Sam Oldham
Service Manager

PB
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Patricia B.
Daphne, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/07/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent
The service department was friendly with big smiles and attentive My wait was very long and I was checked out in a timely manner
THOMAS S O., Service Manager de Eastern Shore Hyundai respondió el 03/14/2022 10:34 AM

Thank you for taking the time to give us the 5-star review! We appreciate you choosing to trust Eastern Shore Hyundai with your vehile and look forward to the next opportunity to be of service!

Do not hesitate to call if you have any future questions or concerns!

Sam Oldham
Service Manager


ER
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Ervin R.
Daphne, AL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/19/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service department
Exceptional staff, friendly, helpful and professional
JONATHAN B C. de Eastern Shore Hyundai respondió el 02/21/2022 02:11 PM

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.

Jonathan B. Cutler
Service Director 
251-626-6363 Ext. 3601
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.