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Earnhardt Genesis Of Gilbert

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(76 Reseñas)
77
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Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.1/5Calificación general 4.1/5Calificación general 4.1/5Calificación general 4.1/5Calificación general 4.1/5
Reseña Original
Calificación general 3.3/5Calificación general 3.3/5Calificación general 3.3/5Calificación general 3.3/5Calificación general 3.3/5
9
Total de ReScores
4.1
Promedio de ReScores
77
Puntuación Neta de Promotores ®

Detalles del Negocio

Contacto
(480) 384-8000
Horarios de Negocio No Proveídos

Horario del Negocio

* No Se Proporcionó Zona Horaria
3252 S. Auto Way Gilbert, AZ 85297
Reseñas de Departamento de ventas'
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(76 Reseñas)

DP
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Don P.
Chandler, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/25/2023
0
Categoría: Sales
Sales process fine. Service horrible.
The car buying process was fine, but getting service has been a nightmare. They promised we would be part of the family and a luxury experience, but it has been anything but. Long lead times to get appointments then today they claimed I did not have an appointment for my Auto Butler. It was an add-on, but they do not have the capacity to provide the service. While I like the car, the service issues have made me wish I had gone with a more established brand.

Please post your own service issues to make sure others know. This was a big purchase based on the “luxury” service.

JG
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John G.
Phoenix, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/15/2022
0
Categoría: Sales
Poor service
42 minutes ago
NEW
I bought a 2022 GV80 last year. Had no issues till about a week ago. While driving the engine RPM will drop to 1000. There is no gas pedal response. I get a Malunction indicator light and immobilizer indicator light. While this is going on it will shift to neutral all by itself. I have to put over a d come to a stop. Put it in park and it will start. I called Genesis of chandler yesterday cause it happened 3 times. I was told maybe we can get you in August. I said no problem cause if it happens again I will call and have it towed to the dealership. I was told they are not accepting emergency at this time. Today I was in the area to see what can be done. Was told the same thing. I have appointment Aug 10th. Well driving on the freeway doing 75 today it happened again and was lucky I was not rear ended. I have been calling 5 times to tell them what happened and no response. This is a major safety issue and should be taken care of. I will never get another car from this dealership.

DD
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Daniel D.
Fountain Hills, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/16/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Salesperson Jack Peoples
We had a great relationship with Earnhardt of Gilbert our salesperson gave us the opportunity to test drive our Genesis GV 70 Jack Peoples our salesperson he was very knowledgeable about the vehicle, no high pressure , and kept us informed about our vehicle arrival. We also had the opportunity to have Meagan McClearn
Come to our home and spend time teaching us all about the safety features and operations of the vehicle!
MEGAN A M. de Earnhardt Genesis Of Gilbert respondió el 02/17/2022 10:11 AM

Hello Daniel,  

 Thank you so much for taking the time to share your feedback with us. We know your time is valuable. We are so pleased you are enjoying your new GV70. It was a pleasure spending time with you and Gary to go over the vehicle. 

 Please let us know if you ever have any questions or if we can assist you in any way. 

Have a great day!


DL
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Denise L.
Mesa, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/23/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
NO PRESSURE SALES
Nancy was wonderful with getting us a good deal n our trade in. Megan is an awesome Genesis Champion. They were very help during and after the sale. Everything was first class and I’d like to thank you for a wonderful car buying experience.
MEGAN A M. de Earnhardt Genesis Of Gilbert respondió el 12/24/2021 08:56 AM

Hello Denise,  

 Thank you so much for taking the time to share your feedback with us. We know your time is valuable. We are so pleased you are enjoying your new G80. It was a pleasure spending time with you and your husband to go over the vehicle. 

 Please let us know if you ever have any questions or if we can assist you in any way. 

Have a great day!


DM
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Dean M.
Marana, AZ
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/23/2021
cliente verificadoCliente Verificado
Categoría: Sales

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/22/2021
5
Categoría: Sales
Unprofessional Buying Process
The buying process was very unprofessional by the salesman. The vehicle was not ready when we arrived for test drive and delivery. Several dealer add ons that I did not want were added to the purchase price. The dealership environment was very unprofessional.
MEGAN A M. de Earnhardt Genesis Of Gilbert respondió el 12/23/2021 08:28 AM

Hello Dean, 

  Thank you so much for your feedback. We are always trying to improve and help our customers have a luxury experience. I know Tom and I have chatted about these concerns and he will be giving you a call today!

I loved being able to spend time with you and your wife to go over the vehicle! I look forward to chatting with you soon!(:


BS
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Benjamin S.
Chandler, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/22/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Amazing customer service
Buying the perfect car for me was super easy. Genesis took care of everything, took care of me. I love my car
MEGAN A M. de Earnhardt Genesis Of Gilbert respondió el 12/22/2021 03:06 PM

Hello Ben,  

 Thank you so much for taking the time to share your feedback with us. We know your time is valuable. We are so pleased you are enjoying your new GV70. It was a pleasure spending time with you to go over the vehicle. 

 Please let us know if you ever have any questions or if we can assist you in any way. 

Have a great day!


RS
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Richard S.
Queen Creek, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Great customer service
I traded in my Hyundai Santa Fe for the Genesis GV70. Ken Rothe was my sales specialist and he did a fantastic job explaining the benefits of my new car.
He made the process go very smoothly.
And to top it off I get a call from Megan the following day to schedule a time to come over to my house to go over all the great features of the car. She did a outstanding job going over all the many features of the car. Great job all around
MEGAN A M. de Earnhardt Genesis Of Gilbert respondió el 12/22/2021 03:01 PM

Hello Rick, 

 Thank you so much for taking the time to share your feedback with us. We know your time is valuable. We are so pleased you are enjoying your new GV70. It was a pleasure spending time with you to go over the Vehicle.

 Please let us know if you ever have any questions or if we can assist you in any way. 

Have a great day and Happy Holidays!


PL
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Pamela L.
Queen Creek, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
2022 Genesis G80
Very impressed with the style, looks, comfort and power of our newly purchased Genesis. Also love how much room it provides for us. We are very happy with our purchase and our salesman!
MEGAN A M. de Earnhardt Genesis Of Gilbert respondió el 12/08/2021 11:02 AM

Hello Mrs. Lang, 

 Thank you so much for taking the time to share your feedback with us. We know your time is valuable. We are so pleased you are enjoying your new G80. It was a pleasure having you in our showroom.

 Please let us know if you ever have any questions or if we can assist you in any way. 

Have a great day! 


EM
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Elaine M.
Mesa, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/11/2021
9
Categoría: Sales
No pressure, positive interaction, thorough even on a hot day
Our sales representative, Shawn was easy and enjoyable to work with. He was able to answer all our questions. We visited the dealership on three different days in order to make a decision on buying our first Genesis. Shawn never made us feel under pressure or annoying. When you are making such a large investment it is important to feel cared for and well informed, Shawn did a great job, we would recommend him to our family and friends.
MEGAN A M. de Earnhardt Genesis Of Gilbert respondió el 11/12/2021 09:22 AM

Hello Elaine, 

 Thank you so much for taking the time to share your feedback with us. We know your time is valuable. We are so pleased you are enjoying your new GV80. It was a pleasure spending time with you to go over the Vehicle.

 Please let us know if you ever have any questions or if we can assist you in any way. 

Have a great day! 


LA
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Linda A.
Florence, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/21/2021
cliente verificadoCliente Verificado
9
Categoría: Sales
Genesis GV70
The car is amazing. Has a lot of very cool features and more than I expected. David and Marc are great sales people. Can't wait to try the self park feature.
MEGAN A M. de Earnhardt Genesis Of Gilbert respondió el 10/22/2021 09:46 AM

Hello Linda, 

 Thank you so much for taking the time to share your feedback with us. We know your time is valuable. It was a pleasure spending time with you and Sean to go over the Vehicle.

We are so pleased you are enjoying your new Genesis GV70. Please let us know if you ever have any questions or if we can assist you in any way. 

Have a great day! 


CR
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Craig R.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/20/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
2022 G70
Easy purchase, great salesman (Thomas) and love the car
MEGAN A M. de Earnhardt Genesis Of Gilbert respondió el 10/21/2021 09:24 AM

Hello Craig, 

 Thank you so much for taking the time to share your feedback with us. We know your time is valuable.

We are so pleased you are enjoying your new Genesis G70. Please let us know if you ever have any questions or if we can assist you in any way. 

Have a great day! 


AD
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Aritra D.
Fountain Hills, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Genesis GV70
An awesome car accompanied by a spectacular buying experience. Thank you Genesis Gilbert team for making the process easy and simple.
MEGAN A M. de Earnhardt Genesis Of Gilbert respondió el 10/21/2021 09:21 AM

Hello Aritra, 

 Thank you so much for taking the time to share your feedback with us. We know your time is valuable. It was a pleasure spending time with you and your wife.

We are so pleased you are enjoying your new Genesis Gv70. Please let us know if you ever have any questions or if we can assist you in any way. 

Have a great day! 


HA
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Henry A.
Coolidge, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/13/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
OUTSTANDING!!!!!!!
My G80 fits me perfectly!!!! Baldly you're the man. I would like to thank everyone involved in the purchase process. This was hands down the BEST vehicle purchase experience I have had in my life. I have been involved in quite a few in many states (25yrs USAF retired). Thanks again
MEGAN A M. de Earnhardt Genesis Of Gilbert respondió el 10/13/2021 04:06 PM

Hello Henry, 

 Thank you so much for taking the time to share your feedback with us. We know your time is valuable. It was a pleasure spending time with you and your wife to go over the Vehicle.

We are so pleased you are enjoying your new Genesis G80. Please let us know if you ever have any questions or if we can assist you in any way. 

Have a great day! 


MC
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Marco C.
Mesa, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Great service
Had a great experience and would definitely recommend for friends to come here
MEGAN A M. de Earnhardt Genesis Of Gilbert respondió el 10/09/2021 10:41 AM

Hello Marco and Tiffany, 

 Thank you so much for taking the time to share your feedback with us. We know your time is valuable. It was a pleasure spending time with you to go over the Vehicle. 

We are so pleased you are enjoying your new Genesis GV70. Please let us know if you ever have any questions or if we can assist you in any way. 

Have a great day! 


MK
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Michael K.
Mesa, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Excellent service-extremely knowledgeable
Ken Rothe, sales representative, at Earnhart Genesis of Gilbert greeted is with a warm smile we found Ken was extremely knowledgeable of the inventory, especially the GX70 & GX80.
Megan McLean, Genesis Champion, gave us one on one technical training in the comfort of our home.
MEGAN A M. de Earnhardt Genesis Of Gilbert respondió el 10/08/2021 04:56 PM

Hello Michael and Cathy, 

 Thank you so much for taking the time to share your feedback with us. We know your time is valuable. It was a pleasure spending time with you to go over the Vehicle. 

We are so pleased you are enjoying your new Genesis GV70. Please let us know if you ever have any questions or if we can assist you in any way. 

Have a great day! 


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