Our experience with DriversMart was an absolute disaster from start to finish. We went in to test drive a specific car, and Anthony was the first to greet us. That was the last thing he did competently.
After the test drive, we found the passenger side AC wasn’t blowing cold air. A manager told us they would fix it only if we put down a deposit. We agreed, and were promised the car would be ready Monday.
Monday came and nothing. Suddenly the part “wasn’t in.” Then it would be ready “by the end of the week.” Then “definitely Tuesday.” Tuesday arrived and, shocker, the part still didn’t exist. Now it would be “within two weeks.”
During those two weeks, the car stayed online and we were repeatedly contacted by other salespeople trying to sell us the same car we had already put a deposit on. Anthony claimed he would “take care of it.” Instead, the car showed up as sold. When we emailed him, he sent a generic, clueless response confirming it was sold, proving he had no idea what was going on and no interest in finding out.
We called a manager, who told us the car wasn’t sold at all, it was “taken offline because it was on hold for us.” Only then did we finally get real updates, and it looked like the part might actually arrive.
Then the car appeared for sale at another dealership.
DriversMart strung us along for a full month for a part I’m not convinced they ever ordered, wasted our time, lied to us repeatedly, and then dumped the car onto another dealership without fixing anything. Mike, the general manager, called us pretending to care and said he’d follow up to “make things right.” He never called back.
This dealership is a joke. Anthony was completely incompetent, Mike didn’t follow through on a single thing he said, and the entire operation is built on excuses, miscommunication, and outright dishonesty. DriversMart wasted our time, our money, and our patience. If this review saves even one person from dealing with this circus, it’s worth writing.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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After the test drive, we found the passenger side AC wasn’t blowing cold air. A manager told us they would fix it only if we put down a deposit. We agreed, and were promised the car would be ready Monday.
Monday came and nothing. Suddenly the part “wasn’t in.” Then it would be ready “by the end of the week.” Then “definitely Tuesday.” Tuesday arrived and, shocker, the part still didn’t exist. Now it would be “within two weeks.”
During those two weeks, the car stayed online and we were repeatedly contacted by other salespeople trying to sell us the same car we had already put a deposit on. Anthony claimed he would “take care of it.” Instead, the car showed up as sold. When we emailed him, he sent a generic, clueless response confirming it was sold, proving he had no idea what was going on and no interest in finding out.
We called a manager, who told us the car wasn’t sold at all, it was “taken offline because it was on hold for us.” Only then did we finally get real updates, and it looked like the part might actually arrive.
Then the car appeared for sale at another dealership.
DriversMart strung us along for a full month for a part I’m not convinced they ever ordered, wasted our time, lied to us repeatedly, and then dumped the car onto another dealership without fixing anything. Mike, the general manager, called us pretending to care and said he’d follow up to “make things right.” He never called back.
This dealership is a joke. Anthony was completely incompetent, Mike didn’t follow through on a single thing he said, and the entire operation is built on excuses, miscommunication, and outright dishonesty. DriversMart wasted our time, our money, and our patience. If this review saves even one person from dealing with this circus, it’s worth writing.