Doral Hyundai is staffed with expert technicians who will ensure your Hyundai vehicle runs well for the road ahead.Doral Hyundai is staffed with expert technicians who will ensure your Hyundai vehicle runs well for the road ahead.
I am extremely disappointed with my experience at this dealership’s service department.
The original reason I brought my vehicle in was to have a concerning noise diagnosed. I first came in the previous Saturday with an appointment, only to be told they couldn’t look at my car and that I needed to return during the week.
I came back as instructed for my 12:30 p.m. appointment. While they completed my oil change, I waited until nearly 6:00 p.m. with little to no communication, only to be told they had not diagnosed the noise—the entire reason I brought my vehicle in—and that I would need to schedule yet another appointment and come back again.
I understand that delays happen, but keeping a customer waiting for nearly six hours without meaningful updates, after already requiring multiple trips, shows a lack of respect for their time. Had I been informed earlier that my vehicle wouldn’t be inspected, I could have made other arrangements instead of losing an entire afternoon.
I expected a level of service that matched the reputation of this dealership, but this experience fell far below that standard. I hope management takes this feedback seriously and works to make this right. Based on my experience, I cannot recommend this service department.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I am extremely disappointed with my experience at this dealership’s service department.
The original reason I brought my vehicle in was to have a concerning noise diagnosed. I first came in the previous Saturday with an appointment, only to be told they couldn’t look at my car and that I needed to return during the week.
I came back as instructed for my 12:30 p.m. appointment. While they completed my oil change, I waited until nearly 6:00 p.m. with little to no communication, only to be told they had not diagnosed the noise—the entire reason I brought my vehicle in—and that I would need to schedule yet another appointment and come back again.
I understand that delays happen, but keeping a customer waiting for nearly six hours without meaningful updates, after already requiring multiple trips, shows a lack of respect for their time. Had I been informed earlier that my vehicle wouldn’t be inspected, I could have made other arrangements instead of losing an entire afternoon.
I expected a level of service that matched the reputation of this dealership, but this experience fell far below that standard. I hope management takes this feedback seriously and works to make this right. Based on my experience, I cannot recommend this service department.