I called three times regarding an oil change and spoke to Roy each time. He was very nice and answered my questions. The third time I called was regarding a note on my smog results saying that it was recommended that I replace my transmission fluid and I was hoping to set up an appointment. Roy was able to see that it was an old note and advised that I didn’t need it. I appreciate the honesty and saving me money. Thank you so much!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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