Wayne said he had purchased a 2012 vehicle from a 78 year old man who babied his vehicle from the time he bought it until he sold it to him, who also had his vehicle serviced at this business. When he purchased the vehicle, he looked under it for leaks and whatnot, it has nothing wrong. So, it is time for an oil change and tire rotation, his appointment was at 2 pm, while there they tell him that his cross member bar was bent. He said it was not like that when he came in, long story short, they lied, he feels, about placing the jack in the wrong place and bending it. He said if had he bought this vehicle from a 20 year old, he could understand it getting bent, as this happens when a person goes off roading, but this was not the case. He is contemplating contacting an attorney, he added he will never go here ever again, it is now going to cost him $1500 to $2000 to get it fixed.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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