Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
After you get a $600 repair bill and drive away you expect your vehicle to work. 1 mile down the road it breaks down. Poor quality of work?!?! Perhaps. Most disappointing though is that they offered to "reimburse" for the tow back to the shop. But that promise was quickly dismissed when they "were not responsible" for a different part that magically broke literally 2 minutes after they "repaired" the vehicle. People and businesses like this is exactly why people cannot trust mechanics. SHAMEFUL!