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Anthony D.

Salt Lake City, UT

06/25/2021

Dishonest untrustworthy rude receptionist no customer service skills

Here is my experience at Denny’s auto and why I will never trust them with another one of my cars nor will I refer anyone to them. So just like any normal day my check Engine light comes on and my car starts jerking. Took my car to auto zone to check why the check engine light was on and what code the reader gave me. It ended up being my throttle position sensor. I take it to Denny’s auto they replaced the throttle sensor which after maintenance and part was above $400 dollars after talking to Renee the main girl who works customer service calls me and tells me my car is done and even compliments my car that it’s in amazing shape and nothing else was wrong with it. After replacing the throttle sensor was changed the traction control light went off and my car stopped jerking. Two days later my car is making super weird sounds and starts jerking again. Not only that I am sitting in my car and all the sudden my car starts smoking I get out antifreeze everywhere. So I take it back to Denny’s auto and after they look at it again I now needed a new computer a new radiator fan and a control valve they claimed they had nothing to do with that but the first conversation I had with Renee she blew smoke up my ass telling me my car was in amazing shape and nothing was wrong with it. So they denied they did anything wrong with my car but they are the only mechanic shop I have had taken my car. So I obviously end up paying for a new computer, Radiator fan, and a control valve which after came to about $1300 dollars. So after returning my car to me the second time, I am on my way home my traction control light comes on and my car then starts jerking again. And they still denied they didn’t do anything to my car but remember they are the only mechanic shop that has touched it. So bringing it back the third time they call me two days later and tell me I now need an entire brand new transmission. But remember at first when Renee said my car was in amazing shape. They are liars they destroyed my car they are only out to get your money Denny’s auto is by far the worst mechanic shop I’ve ever had my car serviced. Again I do not recommend anyone taking their car there also that Renee girl has the worst customer service attitude it’s beyond snotty has no people skills.

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