Deltona is one of the two authorized dealers for continental tires so I went In there to process a warranty for a tire I had bought 4 months ago at a steep price of $320. As I dropped off my tire a employee of deltona began to whine (like a little baby) about how messed up the tire was. I said it came off going 90 on the expressway what do you expect. The guy was very rude and unprofessional. So I dropped off the tire and waited for a call that I never got the next day. I called at 3pm the day after I dropped it off and the employee told me I didn’t have a warranty because of how ruined the tire was. So I called continental back and they said I have a 12 month warranty no matter the condition, they just have to process the warranty. So I called back and told him that and he said he’ll get to it tomorrow. I said I need my car tomorrow and he said that’s not his problem. I picked up the tire and went to pep boys (the other authorized dealer for Continental). This guy is so lucky I didn’t just beat his ass and leave.
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