I’ve had consistently poor service here. After paying for multiple repairs, I’ve repeatedly had to bring my car back to have the same issues addressed. I’m not sure whether this reflects a lack of mechanical skill or dishonest and unethical business practices.
Today, I returned again and raised these concerns with the owner, Frank. Instead of addressing the problem, he verbally assaulted me.
When I picked up my car—which still wasn’t properly fixed—it was parked a block away from the garage, with the doors left unlocked and the stereo turned up to maximum volume.
I wasn’t trying to start a confrontation; I just wanted my car repaired at what I thought was a reputable shop. Instead, Frank was both unprofessional and aggressive: he blocked me from leaving, yelled at me while visibly enraged, claimed I had called his mechanic Brian “bad,” insulted my car, and said that “customers like me always do this.”
If customers “like me” keep coming back with unresolved issues, maybe the problem is with you, Frank. I believe you are the issue, and I sincerely hope you seek help for your anger management problems. Farewell.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I’ve had consistently poor service here. After paying for multiple repairs, I’ve repeatedly had to bring my car back to have the same issues addressed. I’m not sure whether this reflects a lack of mechanical skill or dishonest and unethical business practices.
Today, I returned again and raised these concerns with the owner, Frank. Instead of addressing the problem, he verbally assaulted me.
When I picked up my car—which still wasn’t properly fixed—it was parked a block away from the garage, with the doors left unlocked and the stereo turned up to maximum volume.
I wasn’t trying to start a confrontation; I just wanted my car repaired at what I thought was a reputable shop. Instead, Frank was both unprofessional and aggressive: he blocked me from leaving, yelled at me while visibly enraged, claimed I had called his mechanic Brian “bad,” insulted my car, and said that “customers like me always do this.”
If customers “like me” keep coming back with unresolved issues, maybe the problem is with you, Frank. I believe you are the issue, and I sincerely hope you seek help for your anger management problems. Farewell.