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Dean Patterson Hyundai

Puntuación Promedio
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(274 Reseñas)
72
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5
Reseña Original
Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5
10
Total de ReScores
4.4
Promedio de ReScores
72
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

At Dean Patterson Hyundai, no one knows your vehicle better than your service center master technicians and parts specialists. Relax in our comfy lobby while you wait for your vehicle, or take advantage of our free shuttle service to get to and from home or work when you drop your car off. At Dean Patterson Hyundai, no one knows your vehicle better than your service center master technicians and parts specialists. Relax in our comfy lobby while you wait for your vehicle, or take advantage of our free shuttle service to get to and from home or work when you drop your car off.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(814) 946-5150
Opening in 38 minutes
Horario del Negocio

Horario del Negocio

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
101 Pleasant Valley Blvd. Altoona, PA 16602
Reseñas de Departamento de servicio's
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(274 Reseñas)

KC
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KELLY C.
Williamsburg, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/13/2022
10
Categoría: Service
Great Customer Service
Thanks Chase Carper for making our car buying experience quick and easy. He explained everything from start to finish. We will be back to see you for our next car!

JH
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Jacquelyn H.
Hollidaysburg, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/23/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
I can always schedule my appointment to suit me and they are always friendly and helpful.
Friendly, fast and efficient.
JEAN J., GSM de Dean Patterson Hyundai respondió el 03/24/2022 05:54 AM

Jacquelyn,

Thank you for the great review!

Jean Johnson
General Sales Manager


CY
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Cody Y.
Duncansville, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent help
Even tho my warranty company would not work with Pattersons Brandi was very helpful and friendly with me and patient with me thank you so much!
JEAN J., GSM de Dean Patterson Hyundai respondió el 03/18/2022 07:36 AM

Cody,

Thank you for the great review!  I am glad that we were able to assist and work things out.

Jean Johnson
General Sales Manager


Cliente verificado
Altoona, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Warranty work
Immediate scheduling for service, quick turn around, answered questions
JEAN J., GSM de Dean Patterson Hyundai respondió el 03/18/2022 07:35 AM

Thank you for the great review!

Jean Johnson
General Sales Manager


Cliente verificado
Northern Cambria, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great! Happy people with great attitudes and service!
Made my day. Got in early and got vehicle back early!! Happy people in great atmosphere!
JEAN J., GSM de Dean Patterson Hyundai respondió el 02/04/2022 09:44 AM

Thank you for the great review!

Jean Johnson
General Sales Manager


CF
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Carol F.
Tyrone, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/28/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great deal.
Friendly fast service!
JEAN J., GSM de Dean Patterson Hyundai respondió el 01/31/2022 11:27 AM

Carol,

Thank you for the great review and the comment.  We will work on the parking concern.

Jean Johnson
General Sales Manager


Cliente verificado
Altoona, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Awesome service
I was impressed with the service and courtesy. My only issue, very small, waiting till the girl at the desk got done texting someone. Could have been a customer. Not sure
JEAN J., GSM de Dean Patterson Hyundai respondió el 01/31/2022 11:24 AM

Thank you for the review! Also for the information we will train the employee and make sure that does not happen again!

Jean Johnson
General Sales Manager


MW
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Melissa W.
Alexandria, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Things went smoothly
From the first phone call of concern about issue to the return of my car, it was a very good experience, staff were courteous & helpful.
JEAN J., GSM de Dean Patterson Hyundai respondió el 01/25/2022 08:49 AM

Melissa,

Thank you for the great review!

Jean Johnson
General Sales Manager


SS
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Sue S.
Altoona, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/09/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
I do not like my name being used.
excellent service
JEAN J., GSM de Dean Patterson Hyundai respondió el 01/10/2022 10:41 AM

Sue,

Thank you for great review!

Jean Johnson
General Sales Manager


RB
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Rebecca B.
Claysburg, PA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/20/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
2
Categoría: Service
Wasn’t to happy
Needed more info about the state of my tires
JEAN J., GSM de Dean Patterson Hyundai respondió el 12/27/2021 12:35 PM

Rebecca,

I am sorry they didn't know inform you that the front tires were getting worn.  If there is anything I can do please let me know.

Jean Johnson
General Sales Manager


BS
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Brian S.
Bedford, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/20/2021
10
Categoría: Service
Pleased with the service
Car needed extensive work, they got the car in quickly and were able to find the most affordable option and got the car fixed within a week or two. Overall satisfied with my experience and will be using them again.
Patrick V. de Dean Patterson Hyundai respondió el 12/23/2021 09:54 AM

Good afternoon,
Thank you for taking the time to complete this survey. Your feedback is very important to us. We appreciate the great rating you gave! I hope you have a wonderful day and holiday season ahead! 

Thank you!

Pat Vallery

Service manager


Cliente verificado
Hollidaysburg, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great Visit
The staff were very professional and knowledgeable. The service was performed very quickly. They had me in and out in no time. Great Quality!!!
Patrick V. de Dean Patterson Hyundai respondió el 12/03/2021 07:48 AM

Good morning!

Thank you for taking the time to complete this survey. Your feedback is very important to us. We appreciate the great rating you gave and kind comments! I hope you have a wonderful day and weekend ahead! 

Thank you!

Pat Vallery

Service manager 


Cliente verificado
Altoona, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/25/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
I was treated like family while talking to the personnel and while waiting for the oil change.
JEAN J., GSM de Dean Patterson Hyundai respondió el 11/30/2021 09:00 AM

Thank you for the 5 star review!!

Jean Johnson
General Sales Manager


SG
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Stephen G.
Hollidaysburg, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/20/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
Annual service.
Annual service performed efficiently. Waiting area is a big negative.
JEAN J., GSM de Dean Patterson Hyundai respondió el 10/20/2021 07:27 AM

Stephen,

Thank you for the great review!!  We appreciate the feed back and are working to improve the shop.  We will be making changes in the new year.

Jean Johnson
General Sales Manager


ET
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Edwin T.
Hollidaysburg, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/16/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Battery issue for 2019 Hyundai Kona Ultimate
This is the third recall service for the same battery issue but no final solution yet. Meantime, can only charge battery up to 80% maximum due to risk of fire. Wishing Hyundai would just replace battery. Thanks
Patrick V. de Dean Patterson Hyundai respondió el 08/27/2021 05:21 AM

Good morning!

Thank you for taking the time to complete this survey! Your feedback is very important to us. We appreciate the great rating you gave us. I understand your concerns with the battery and will work to get this resolved as soon as Hyundai has a solution.  I hope you have a wonderful day and weekend ahead! 

Thank you!

Pat Vallery

Service manager 

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.