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SureCritic / DB Orlando Collision Inc.
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DB Orlando Collision Inc.

Puntuación Promedio
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(57 Reseñas)
64
Escribir una Reseña

Detalles de la Puntuación

5 stars
85%
4 stars
<1%
3 stars
6%
2 stars
2%
1 star
5%

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas™

ReScore
Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
3
Total de ReScores™
2.7
Promedio de ReScores™
64
Puntuación Neta de Promotores ®

Detalles del Negocio

Categorías
Contacto
(407) 467-5930
Closed
Horario del Negocio

Horario del Negocio

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2591 N Forsyth Rd Orlando, FL 32807-6448
Obtener Direcciones
Reseñas de DB Orlando Collision Inc.'s
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(57 Reseñas)
Escribir una Reseña
Reseñas Recientes
TR
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Timur R.
SUBA WRX Manual
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/09/2023
cliente verificadoCliente Verificado
0
Subpar work for overpriced estimates.
First impression the body shop and ladies on the phone were great, but can't say the same for the rest of it. The insurance company and DB estimates were not in line with each other so I need to pay the difference out of pocket. I said sure why not its a Subaru Certified Collison Shop. I need to drop off the vehicle 3 different times. First time was because Front fender had Pinholes in the Paint, The bumper had harsh paint lines dirt in the paint on both doors, parts of the lower fender wasn't painted and parts was overpainted. Second time the techs left grease fingerprints in the interior of car, More pinholes in fender paint,. missing paint on the door, dent was still visible, they managed to get BLACK spray paint on the lower side skirt and lower fender, dirt in paint again in both doors. Glued On foglight bezels lol. half ass install the window trim. They repainted the doors and fender that was what i was told, the lower fender wasn't touched. The colors are off, The hood is OEM paint and whole passenger side was touched by DB and i have 3 different shades of white on the car. They really cared about blending the paint. Which is a joke. No one there has an eye balls to see any of it. They just want to take your money and rush the garage they do and get you out.
General M. de DB Orlando Collision Inc. respondió el 11/10/2023 11:25 AM

Thank you for taking the time to provide feedback on your recent experience at our shop. We apologize that your experience was not up to our usual standards, and we appreciate you bringing these issues to our attention.

We understand how frustrating it can be when there are discrepancies between insurance estimates and actual repair costs. Rest assured, we always strive to work with both parties to find a fair and reasonable solution.

We are sorry that your vehicle had to be dropped off multiple times due to various issues. We take great pride in our work, and it is unacceptable that you had to experience the inconvenience of returning for repairs repeatedly.

We apologize for the paint imperfections and other issues that were not addressed during your initial visit. Our team is dedicated to providing quality repairs, and we regret that this was not reflected in your experience.

We assure you that we have taken note of your concerns and are taking steps to ensure that these mistakes do not happen again. We value your trust and will work hard to regain your confidence in our services.

Thank you for choosing our Subaru Certified Collision Shop. We hope to have the opportunity to make things right and provide you with a satisfactory experience in the future.

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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