I hate writing reviews, so for me to spend my time doing this says a lot. The experience at this collision center has been horrible. I was rear ended on February 21st and drove the car here for repairs on February 27th. My car was not ready to be picked up until March 29th. The center had my car for over a month and the QUALITY of the work was appalling. There was a HUGE gap in my trunk area to where I could see inside the trunk. The spoiler was raised and lifting off. Caps covering the screws were missing and there was a weird substance on the driver side window that made it hard to see out of the window. There was also gray panels that held lights that did not match the car color. THEN, when brought up to a ‘MANAGER’ he took an aggressive stance and voice with me for pointing out the obvious. Then told me, ‘Just get in your rental, it’s going to take a few days to fix this!’ The rental is ONLY covered for completion of work, not to fix corrected work that was the FAULT of the collision center. Thus, I had to come back the NEXT DAY and speak with the center manager as to this issue. He kindly put me in a rental. I pick my car up 4 days later and the gray panels that holds the lights are still an issue, the residue is still on the window and the spoiler was STILL LIFTING! Is there no quality control? How do you see this issue and not correct it before I come to retrieve my vehicle? The center manager said he would send someone to change the tint on the window, which happened 4 weeks later AND there are still air bubbles in the tint. I am STILL waiting on my spoiler to be fixed. This is now month 4!! They act as though it’s a communication problem with the insurance company but they’re the real reason there is a communication issue. THEY DON’T COMMUNICATE IN A TIMELY MANNER. I’ve had to go back to this shop over 6 times for issues not to mention the countless phone calls. Save yourself the headache and find a shop that actually cares about the quality of their work.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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