This includes the referenced visit and the next one that was near the 100k Service. Andrew, mechanic, did his normal excellent service work. The 100k service also included a radiator change. Between that and the transmission service and all the other 100K stuff I was there a long time. When it was over everything worked great and I just wanted to go home. Took Dave a long time to generate the bill which I paid and left. When I reviewed it the next day I noticed I was charged for two radiators. I texted and left a voice message asking him about his charge. It has been about a month and I have not heard back. That is not normal. There is something definitely different about how Dave is handling the business side. I guess I will have to find another place to take my vehicles. That is too bad because i liked Dave's Garage. He was always fare, honest, and straightforward.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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