I took my 2009 dodge PU to Dave’s something was shorting out my PCM. He gave me a quote of $3800 to replace the battery cables and trouble shoot the problem. So ya ok thinking this is worst case if it takes a while to trouble shoot. I get a call after a couple of weeks and they can’t find a set of cables so they will have to make them which adds $400 to the cost to around “$1600” just for the cables. I should have seen it then but I told them go ahead. They get the cables changes and and I get a call and they say they won’t do any more until I approve a new TIPM and PMC for a total of $12,500. I had already replaced the TIPM and had a reflashed PCM in the back seat and they could put it in to trouble shoot. They said no that they would only continue if I bought new. I said no it wasn’t worth it and I would come and get it. When I went in to get it out the bill was $4500. So I wanted to know why and they said it was for the trouble shooting. When I questioned it they said oh we did trouble shoot it. I asked for Dave and he wasn’t there and no one else could talk to me. I paid the bill. I asked them to have Dave give me a call and it been nothing from him. Since I’ve asked several mechanics about troubleshooting when the PCM won’t scan and they say you can’t. I even tried to get partial payment denied from American Express but I guess what I signed up for was binding even tho they couldn’t trouble shoot without a working PCM. So basically I paid $4500 to get my battery cables changed. So if you like that kind of service take you car to them. I’ve asked several time to talk to Dave since and nothing.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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